Repair Specialist Traveler

STERIS Instrument Management Services, Inc.•Stow, OH

2d•$25 - $52

About The Position

At STERIS, Repair Specialist Travelers serve as experienced leads for assigned mobile repair units or support local surgical instrument repair labs. They repair surgical instruments, coach local Repair Technicians on the job, and help ensure daily operations meet safety, mobile-unit, and Customer requirements. The role involves driving a company vehicle, such as a 25-foot box truck, or a rental car, and traveling throughout the United States up to 75% of the time. The company pays travel expenses. The position is safety-sensitive. Candidates offered the role will undergo a seven-year driving-record check during onboarding. Repair Specialist Travelers coordinate team schedules, travel, and operational readiness to meet Customer requirements; work with local Managers to develop Customer-consultation reporting and identify and escalate risks involving stainless surgical instrumentation; and collaborate across Sales, Customer Service, and Operations to support effective implementation of current and new accounts. They provide accurate and timely reporting and documentation, follow DOT, STERIS, and Customer protocols for safe mobile repair-lab operations, and mentor less experienced Repair Technicians. The position requires a high school diploma or GED and at least five years of relevant experience in a combination of repair, operations, Customer engagement, and leading others. Candidates must be able to perform and teach a range of surgical-instrument repair skills, meet flexible schedules with early or late hours, travel up to 75%, pass a DOT medical examination, comply with DOT regulations, hold a valid driver’s license with an acceptable driving record, be at least 21 years old for commercial interstate driving, and meet hospital and Customer credentialing requirements. The listed pay range is $24.88–$52.28 per hour, depending on the state where the new hire lives. The position is eligible for bonus participation. Minimum pay rates will comply with higher applicable county or city minimums. Pay may also depend on factors such as local labor-market costs, relevant experience, education, certifications, and foreign-language fluency. The posting is open until the position is filled.

Requirements

High school diploma or GED.
At least five years of relevant work experience, including a combination of repair, operations, Customer engagement, and leading others.
Ability to perform and train others in surgical-instrument repair skills, including ultrasonic function, metallurgy, buffing and polishing, bending, sharpening, shaping, hinge points, serrations and brazing, advanced Dremel operation, and re-cupping and re-jawing.
Ability to translate complex information into insights for Customers.
Ability to meet flexible schedules, including early or late hours, and travel up to 75% of the time.
Ability to pass a DOT medical examination and comply with all DOT regulations.
Valid driver’s license with an acceptable driving record; must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
Ability to meet hospital and Customer credentialing requirements.
Must complete a seven-year driving-record check as part of onboarding if offered the position.

Responsibilities

Repair surgical instruments in assigned mobile repair units or local surgical instrument repair labs.
Provide on-the-job coaching and mentoring to local and less experienced Repair Technicians.
Help ensure daily operations are effective and meet safety, mobile-unit, and Customer requirements.
Partner with local Managers to develop reporting for Customer consultation and identify and escalate risks or issues related to stainless surgical instrumentation.
Work cross-functionally with Sales, Customer Service, Operations, and others to support effective implementation of current and new accounts.
Coordinate team schedules, travel, and operational readiness to meet Customer operational requirements.
Deliver accurate and timely administrative reporting and documentation to Customers and management.
Follow DOT, STERIS, and Customer protocols for safe operation of mobile repair labs.
Drive a company vehicle or rental car and travel throughout the United States as required.

Benefits

Market-competitive pay.
Extensive paid time off and nine additional holidays.
Healthcare, dental, and vision benefits.
Long- and short-term disability coverage.
401(k) with company match.
Maternity and paternal leave.
Additional add-on benefits and discounts, including programs such as pet insurance.
Tuition reimbursement and continued education programs.
Opportunities for advancement and a stable long-term career.
Company-paid travel expenses.
Bonus participation.