Repair Services Associate, I

Zebra Technologies • Buffalo Grove, IL

2d • Onsite

About The Position

The Repair Services Associate performs basic tasks associated with servicing customer products while adhering to productivity and quality standards. The role involves troubleshooting, repairing, and testing products to restore functionality; inspecting products for defects; documenting repairs; and handling products carefully to support customer satisfaction. The associate works collaboratively with a team, follows repair procedures and safety protocols, and maintains equipment and tools. Training is provided, and no prior experience or diploma is required.

This is a first-shift position, Monday through Friday, 6:45 a.m. to 3:15 p.m., with five days in the office and no travel required. Personal protective equipment is required, and the role is safety sensitive. Pay is $17.50 per hour, with an opportunity to earn a performance-based annual cash incentive targeted at 3% of base pay.

Requirements

• No diploma is required.
• Basic math, reading, and writing skills are needed.
• No prior experience is required; training will be provided.
• Attention to detail and the ability to identify small issues and complete repairs accurately.
• Manual dexterity and comfort working with tools and small parts.
• Basic problem-solving skills and the ability to follow step-by-step instructions.
• Eagerness to learn and openness to training and feedback.
• Time management skills, including prioritizing tasks and meeting deadlines.
• Willingness to contribute to a positive team environment.

Responsibilities

• Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality.
• Inspect products for defects, perform post-repair functionality tests, and maintain equipment and tools.
• Document repair processes, findings, and parts used, keeping accurate and organized records.
• Communicate repair updates and timelines and handle products carefully to maintain customer satisfaction.
• Collaborate with team members to meet deadlines and repair goals in a respectful and supportive environment.
• Follow safety protocols and promptly report safety concerns or equipment issues.
• Adhere to repair procedures and standards to maintain quality and consistency.

Benefits

• Opportunity to earn a performance-based annual cash incentive targeted at 3% of base pay.
• Healthcare and wellness offerings.
• Inclusion networks and continued learning and development offerings.
• Community service days.
• Insurance offerings, parental leave, employee assistance program, and paid time off, depending on country of employment.
• Work-life balance offerings including hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed