Repair Services Associate I

Zebra Technologies•Buffalo Grove, IL

16h•Onsite

About The Position

The Repair Services Associate I performs basic tasks associated with servicing customer products, including troubleshooting, diagnosing, repairing, testing, and maintaining products to restore functionality and ensure customer satisfaction through high-quality service. The role is based in Buffalo Grove, Illinois, with five days in the office and a Monday–Friday schedule from 3:45 PM to 12:15 AM. Pay is $17.50 per hour, including a $1 shift differential. No prior experience or diploma is required; training is provided, and basic math, reading, and writing skills are needed. This is a safety-sensitive role that requires personal protective equipment and does not require travel.

Requirements

No diploma required.
Basic math, reading, and writing skills.
No prior work experience required; training will be provided.
Attention to detail and ability to identify small issues and complete repairs accurately.
Manual dexterity and comfort working with tools and small parts.
Basic problem-solving ability to follow step-by-step instructions to resolve technical issues.
Willingness to learn and receive training and feedback.
Time management skills to prioritize tasks and meet deadlines.
Teamwork and collaboration skills.
Ability to move objects up to 50 pounds as part of medium physical work.
Ability to use personal protective equipment.

Responsibilities

Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality.
Inspect products for defects, perform post-repair functionality tests, and maintain equipment and tools.
Document repair processes, findings, and parts used, maintaining accurate and organized records.
Communicate repair updates and timelines, handling products with care to maintain customer satisfaction.
Collaborate with team members to meet deadlines and achieve repair goals in a respectful and supportive environment.
Follow safety protocols and promptly report safety concerns or equipment issues.
Adhere to repair procedures and standards to maintain quality and consistency.

Benefits

Performance-based annual cash incentive with a target equal to 3% of base pay, subject to the applicable incentive plan.
Healthcare and wellness offerings.
Inclusion networks.
Continued learning and development offerings.
Community service days.
Traditional insurance offerings.
Parental leave.
Employee assistance program.
Paid time off offerings, depending on country.
Team flexibility offerings, including hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.
Some roles may be eligible for long-term incentive equity awards.