Repair Services Associate, II

Zebra Technologies•Buffalo Grove, IL

9d•Onsite

About The Position

This role performs intermediate-level tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

Requirements

Attention to Detail: Ensure repairs are accurate and meet high-quality standards
Technical Proficiency: Skilled in using tools, equipment, and software to perform repairs and maintain records effectively
Problem-Solving: Analyze and resolve issues systematically and efficiently
Process Improvement: Identify opportunities to improve workflows and contribute to quality and productivity enhancements
Time Management: Ability to prioritize tasks and meet deadlines efficiently
Teamwork and Collaboration: Work respectfully and effectively with team members to achieve shared objectives
No diploma required; Basic math and reading/writing skills are needed
1+ years of relevant work experience

Responsibilities

Perform intermediate-level troubleshooting, repairing, and testing of products to restore functionality while ensuring quality standards are met
Inspect and diagnose products for defects or issues and implement appropriate repair solutions
Maintain equipment and tools, ensuring they are in proper working condition to support efficient repairs
Accurately document repair processes, findings, and parts used, keeping records organized and up-to-date
Provide updates on repair progress and timelines and ensure customer products are handled with care to maintain satisfaction
Mentor less experienced team members by sharing knowledge, guiding them in proper repair techniques, and ensuring adherence to company standards
Collaborate with team members to meet repair goals, improve workflows, and create a positive, respectful work environment
Contribute to process improvements by identifying opportunities for efficiency, quality enhancement, and standardization of repair procedures
Follow safety protocols, report safety concerns or equipment malfunctions promptly, and comply with company policies and regulations