Repair Services Associate, II

Zebra Technologies • Buffalo Grove, IL

7d • Onsite

About The Position

This role performs intermediate-level tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service.

Requirements

• No diploma required; Basic math and reading/writing skills are needed
• 1+ years of relevant work experience
• Must be able to see color
• Medium work that includes moving objects up to 50 pounds

Nice To Haves

• Attention to Detail: Ensure repairs are accurate and meet high-quality standards
• Technical Proficiency: Skilled in using tools, equipment, and software to perform repairs and maintain records effectively
• Problem-Solving: Analyze and resolve issues systematically and efficiently
• Process Improvement: Identify opportunities to improve workflows and contribute to quality and productivity enhancements
• Time Management: Ability to prioritize tasks and meet deadlines efficiently
• Teamwork and Collaboration: Work respectfully and effectively with team members to achieve shared objectives

Responsibilities

• Perform intermediate-level troubleshooting, repairing, and testing of products to restore functionality while ensuring quality standards are met
• Inspect and diagnose products for defects or issues and implement appropriate repair solutions
• Maintain equipment and tools, ensuring they are in proper working condition to support efficient repairs
• Accurately document repair processes, findings, and parts used, keeping records organized and up-to-date
• Provide updates on repair progress and timelines and ensure customer products are handled with care to maintain satisfaction
• Mentor less experienced team members by sharing knowledge, guiding them in proper repair techniques, and ensuring adherence to company standards
• Collaborate with team members to meet repair goals, improve workflows, and create a positive, respectful work environment
• Contribute to process improvements by identifying opportunities for efficiency, quality enhancement, and standardization of repair procedures
• Follow safety protocols, report safety concerns or equipment malfunctions promptly, and comply with company policies and regulations

Benefits

• healthcare
• wellness
• inclusion networks
• continued learning and development offerings
• community service days
• traditional insurances
• compensation
• parental leave
• employee assistance program
• paid time off
• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• annual companywide well-being day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed