Repair Services Associate I

Zebra Technologies • Buffalo Grove, IL

2d • Onsite

About The Position

The Repair Services Associate I performs basic servicing of customer products, including troubleshooting, repairing, testing, and maintaining products to restore functionality and ensure customer satisfaction. The role involves inspecting products for defects, conducting post-repair functionality tests, maintaining equipment and tools, and documenting repair processes, findings, and parts used. Associates communicate repair updates and timelines, handle products carefully, follow safety protocols and repair standards, and collaborate with team members to meet deadlines and repair goals.

This is an onsite position in Buffalo Grove, Illinois, scheduled Monday through Friday from 3:45 PM to 12:15 AM. Training is provided, and prior experience is not required. The position is safety-sensitive, requires personal protective equipment, and does not require travel.

Requirements

• No diploma is required; basic math, reading, and writing skills are needed.
• No prior work experience is required; training will be provided.
• Attention to detail to identify small issues and complete repairs accurately.
• Manual dexterity and comfort working with tools and small parts.
• Basic problem-solving skills and ability to follow step-by-step instructions to resolve technical issues.
• Willingness to learn and receive training and feedback.
• Time-management skills to prioritize tasks and meet deadlines.
• Teamwork and collaboration skills.
• Must use personal protective equipment for this safety-sensitive role.
• Physical demands include medium work involving moving objects up to 50 pounds.

Responsibilities

• Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality.
• Inspect products for defects and perform post-repair functionality tests.
• Maintain equipment and tools.
• Document repair processes, findings, and parts used accurately and in an organized manner.
• Communicate repair updates and timelines and handle products carefully to maintain customer satisfaction.
• Collaborate with team members to meet deadlines and repair goals in a respectful, supportive environment.
• Follow safety protocols and promptly report safety concerns or equipment issues.
• Adhere to repair procedures and standards to maintain quality and consistency.

Benefits

• Performance-based annual cash incentive with a target equal to 3% of base pay.
• Healthcare and wellness offerings.
• Inclusion networks and continued learning and development offerings.
• Community service days.
• Traditional insurance offerings, parental leave, employee assistance program, and paid time off, depending on country.
• Flexibility offerings including hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.
• Some roles may be eligible for long-term incentive equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed