Repair Services Associate II

Zebra Technologies • Buffalo Grove, IL

2d • Onsite

About The Position

The Repair Services Associate II performs intermediate-level work servicing customer products, including troubleshooting, diagnosing, repairing, testing, and maintaining products to restore functionality and meet quality standards. The role is based in Buffalo Grove, Illinois, and works on site five days per week, Monday through Friday, from 3:45 p.m. to 12:15 a.m. Pay is $18.89 per hour, including a $1 shift differential. The position is safety sensitive and requires personal protective equipment; no travel is required.

The associate maintains repair tools and equipment, documents repairs and parts used, communicates progress and timelines, and handles customer products carefully. They also mentor less experienced team members, collaborate to meet repair goals, and identify opportunities to improve repair efficiency, quality, and standardization. The role requires following safety protocols and company policies.

The job involves prolonged stationary work, frequent communication, and constant repetitive hand, wrist, or finger motions. Stooping, kneeling, bending, crouching, reaching, pushing, pulling, moving about, adjusting or moving objects up to 40 pounds, and operating machinery or power tools occur occasionally. Physical demands are classified as medium work, including moving objects up to 50 pounds. Noise exposure occurs occasionally; exposure to the other listed environmental conditions is not expected.

Requirements

• At least 1 year of relevant work experience.
• No diploma required; basic math, reading, and writing skills are needed.
• Attention to detail to ensure repairs are accurate and meet quality standards.
• Technical proficiency using tools, equipment, and software to perform repairs and maintain records.
• Ability to analyze and resolve issues systematically and efficiently.
• Ability to prioritize tasks and meet deadlines.
• Ability to work respectfully and effectively with team members.
• Use personal protective equipment and comply with safety requirements.
• Ability to perform medium work, including moving objects up to 50 pounds.

Responsibilities

• Troubleshoot, repair, and test products at an intermediate level to restore functionality and meet quality standards.
• Inspect and diagnose products for defects or issues and implement appropriate repair solutions.
• Maintain equipment and tools in proper working condition.
• Accurately document repair processes, findings, and parts used, keeping records organized and up to date.
• Provide updates on repair progress and timelines, and handle customer products with care.
• Mentor less experienced team members by sharing knowledge and guiding them in proper repair techniques and company standards.
• Collaborate with team members to meet repair goals, improve workflows, and support a positive, respectful work environment.
• Identify opportunities to improve efficiency, quality, productivity, and standardization of repair procedures.
• Follow safety protocols, promptly report safety concerns or equipment malfunctions, and comply with company policies and regulations.

Benefits

• Performance-based annual cash incentive with a target equal to 3% of base pay.
• Healthcare and wellness offerings.
• Continued learning and development offerings.
• Community service days.
• Traditional insurance offerings.
• Parental leave.
• Employee assistance program.
• Paid time off offerings, depending on the country where the employee works.
• Flexible work arrangements and adaptable hours, including hybrid work, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed