Repair Services Associate I

Bot Verification • Buffalo Grove, IL

3d

About The Position

Performs entry-level tasks related to servicing customer products while adhering to established productivity and quality standards. The role includes handling customer products from receipt through shipping and repair, documenting work performed, and following standard work instructions, quality procedures, safety requirements, and company policies. Routine issues of limited complexity are addressed under direct supervision.

Requirements

• Ability to work effectively in a team environment.
• Strong communication and interpersonal skills.
• Ability to follow and understand written work instructions.
• Basic knowledge and use of common hand tools.
• Ability to lift, carry, push, pull, or move objects weighing up to 50 pounds.
• Ability to distinguish colors accurately; color vision is required.

Nice To Haves

• High school diploma or GED preferred, but not required.

Responsibilities

• Service customer products through receiving and shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspections, basic hand soldering, cleaning, testing, and final quality inspections.
• Accurately document work performed using symptom codes and parts replacement reasons.
• Develop familiarity with assigned products, processes, operational metrics, and software tools.
• Follow standard work instructions and quality procedures to meet productivity and quality expectations.
• Contribute ideas for continuous improvement, work instruction updates, and process standardization.
• Resolve routine issues of limited complexity under direct supervision and perform basic analysis involving a limited number of variables.
• Learn and apply company policies and procedures to daily work activities.
• Comply with all required safety practices and regulations, including applicable client policies and assigned warehouse safety guidelines, procedures, and requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED