Repair Services Associate II

Zebra Technologies • Buffalo Grove, IL

3d • Onsite

About The Position

This role performs intermediate-level tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products while ensuring customer satisfaction through high-quality service. The position is based in Buffalo Grove, Illinois, and works in the office five days a week. The schedule is Monday through Friday, 3:45 PM to 12:15 AM. Pay is $18.89 per hour, including a $1 shift differential on top of $18.89 base pay. This is a safety-sensitive role with no travel required and personal protective equipment required.

Requirements

• At least 1 year of relevant work experience.
• No diploma required; basic math, reading, and writing skills are needed.
• Attention to detail to ensure accurate repairs that meet quality standards.
• Technical proficiency in using tools, equipment, and software for repairs and recordkeeping.
• Systematic and efficient problem-solving skills.
• Ability to identify process improvements and contribute to quality and productivity.
• Ability to prioritize tasks and meet deadlines.
• Ability to work respectfully and effectively with team members.

Responsibilities

• Perform intermediate-level troubleshooting, repairs, and testing to restore product functionality and meet quality standards.
• Inspect and diagnose products for defects or issues and implement appropriate repair solutions.
• Maintain equipment and tools in proper working condition.
• Document repair processes, findings, and parts used accurately, keeping records organized and up to date.
• Provide updates on repair progress and timelines and handle customer products with care.
• Mentor less experienced team members on repair techniques and company standards.
• Collaborate with team members to meet repair goals, improve workflows, and foster a positive, respectful work environment.
• Identify opportunities to improve efficiency, quality, and standardization of repair procedures.
• Follow safety protocols, promptly report safety concerns or equipment malfunctions, and comply with company policies and regulations.

Benefits

• Opportunity to earn a performance-based annual cash incentive with a target equal to 3% of base pay, subject to the applicable incentive plan.
• Healthcare and wellness offerings.
• Inclusion networks and continued learning and development offerings.
• Community service days.
• Traditional insurance offerings, parental leave, employee assistance program, and paid time off, depending on the country where the employee works.
• Flexibility offerings including hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day.
• Some roles may be eligible for long-term incentive equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed