Rental Supervisor

The Club at Quail Ridge•Boynton Beach, FL

6d•Onsite

About The Position

The Rental Supervisor oversees the daily upkeep, cleanliness, and operations of the Kittiwake rental area and apartment units, ensuring that the property and accommodations consistently meet Quail Ridge standards. The role coordinates housekeeping, laundry, maintenance, inspections, inventory, and guest services while maintaining the professional appearance of the rental area. The Rental Supervisor works closely with the Rental Program Manager, outsourced service providers, and other Club departments to ensure units are properly maintained, guest-ready, and presented to high standards. The position supervises daily work activities and outsourced staff, conducts and documents inspections, coordinates vendor and departmental maintenance requests, and supports the Rental Program Manager with daily operations and administrative tasks. It also involves interacting with members and guests, responding to inquiries and urgent needs as required, and performing hands-on upkeep and unit preparation when needed. The role requires lifting and carrying up to 50 pounds and operating a golf cart or utility vehicle as required.

Requirements

High School Diploma or equivalent required.
Previous housekeeping experience required.
Supervisor or management experience required.
Computer experience required, including Word, Excel, and Outlook.
Effective verbal and written communication skills.
Sound leadership skills and ability to balance operational effectiveness.
Strong customer service skills and ability to address guest needs.
Ability to lift and carry up to 50 pounds.
Ability to perform physical tasks associated with inspecting, maintaining, and preparing rental units and common areas.
Ability to operate a golf cart and/or utility vehicle.

Nice To Haves

Bachelor's Degree preferred, preferably with a major in Hospitality Management.

Responsibilities

Oversee the appearance, cleanliness, and upkeep of the Kittiwake rental area and apartment units.
Conduct and document daily quality inspections of the rental area and apartment units.
Conduct check-out inspections and inventory apartment contents; report missing, damaged, or questionable items.
Work with the Rental Program Manager and outsourced service providers to inspect units and address deficiencies.
Ensure outsourced housekeeping staff report maintenance concerns, property damage, unusual activity, and other irregularities.
Identify and report concerns affecting the rental area's appearance or safety, including lighting, landscaping, road conditions, dumpster enclosures, and unauthorized or unfamiliar vehicles.
Assist with summer/off-season home inspections alongside the Housekeeping Manager and Rental Program Manager.
Coordinate daily rental operations and schedule weekly apartment cleanings with the housekeeping team.
Supervise housekeeping staff and inspect completed units for cleanliness, presentation, and guest readiness.
Identify cleaning deficiencies and coordinate corrective action.
Monitor and maintain inventory of rental-unit supplies, linens, toiletries, and other necessary items.
Coordinate weekly linen and laundry needs with the Laundry Department; restock supplies and deliver requested items to units.
Strip dirty linens, clean units, and prepare units for occupancy as needed.
Perform basic maintenance and upkeep, including changing light bulbs, tightening screws, moving furniture, clearing leaves from sidewalks, and assisting with power washing.
Troubleshoot basic issues involving Yale electronic locks, Wi-Fi connectivity, Xfinity service, and cable boxes.
Assess maintenance issues, coordinate requests with appropriate departments or vendors, and follow up on resolution.
Report significant maintenance, safety, or property concerns to the Rental Program Manager or appropriate department.
Interact professionally with members and guests and provide service consistent with Quail Ridge standards.
Respond to guest inquiries, comments, and complaints; resolve routine concerns and escalate significant or unresolved matters to the Rental Program Manager.
Respond to urgent guest needs, including after-hours issues, as required.
Coordinate with Club departments to address concerns affecting accommodations and guest satisfaction; assist with guest requests and basic in-unit service issues.
Recommend improvements to rental operations, property presentation, and guest services.
Supervise daily work activities and coordinate assignments to support efficient rental operations.
Work with the Rental Program Manager to oversee outsourced staff, monitor service quality, and maintain operational standards; provide backup assistance as needed.
Use Chorum software for rental operations and related administrative tasks.
Maintain effective working relationships with external vendors, including outsourced housekeeping providers.
Operate a golf cart or utility vehicle as required and report safety concerns to Security and the immediate supervisor.
Perform other duties as assigned by management.