Power Rental Service Supervisor
About The Position
The Power Rental Service Supervisor provides operational support and job coordination for the Power Rental Service team. The role requires strong communication, leadership, administrative, organizational, and technical abilities, along with knowledge of safety requirements, PPE, and protocols. The supervisor manages competing priorities in a fast-paced environment and may need to work additional hours. This position reports directly to the Regional Service Manager and collaborates with the Power Rental Sales Manager, Administrative Supervisor, Rental Coordinators, Outside Rental Sales Representatives, and other Service Department staff to meet customer needs and maintain high satisfaction. The position works in office and warehouse/shop environments and includes periodic travel to other locations. It involves both indoor and outdoor conditions, continuous walking, bending, and lifting up to 25 pounds, as well as desk work, calls, writing, and keyboard use. Safety glasses or side shields are required depending on the environment. The warehouse/shop noise level is usually moderate to high, while the office noise level is moderate to low. Flexibility to work varying schedules and hours is required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Requirements
- High school diploma required.
- Five years of service repair or supervisory service operations experience required.
- Ability to work in a fast-paced, multitasking environment.
- Valid driver’s license with a clean driving record: no more than two minor violations within the past three years and no major violations within the past five years; a Motor Vehicle Report will be performed on the final candidate.
- Excellent written and oral communication skills.
- Experience with Microsoft Outlook, Excel, and Word required.
Nice To Haves
- Bachelor’s degree in a related field preferred.
- Previous power rental industry experience preferred.
- Prior demonstrated supervisory experience preferred.
- Proficiency with DBS (iRental), DSI, ACT, Sales Link, SIS, Power Net, and other business or Windows-based software applications preferred.
Responsibilities
- Supervise daily activities of power rental technicians across all Altorfer locations, including shop and field schedules and special field or event projects.
- Maintain technician productivity through training development, scheduling, and coordination with other Service Supervisors; complete annual performance reviews for assigned staff.
- Manage rental equipment maintenance and fleet readiness, perform daily spot checks of the yard and rental-ready line, and update equipment status in iRental.
- Accommodate rental service requests and adjust technician schedules to meet or exceed customer expectations.
- Manage and approve technician time in Service Link and ADP.
- Communicate with customers, management, sales personnel, sales coordinators, suppliers, and technicians to support smooth shop operations and fleet readiness.
- Ensure timely processing of rental contract documents, including check-in/check-out paperwork, for prompt billing.
- Document and communicate suspected customer damage or loss to the customer or Rental Sales Representative within 24 hours of discovery.
- Open and invoice work orders by collecting required equipment information and monitoring repair progress.
- Ensure quality service processes, including proper work order management and coding, technician entries, and SIMS entries.
- Monitor warranty coverage on rental equipment and ensure warranty repairs comply with Caterpillar guidelines.
- Ensure adherence to the Reman Core management process and policies.
- Complete and maintain Caterpillar Telematics Monitoring installation on compatible rental units.
- Travel regularly to power rental service locations, including East Peoria, Illinois; Cedar Rapids, Iowa; and Hammond, Indiana.
- Manage rental inventory, including rental accessories, shop supplies, generator cables, and rental parts inventory.
- Implement process software tools, including ServiceLink, iRental, and CAT Inspect.
- Promote high-quality service processes and continuous improvement.
- Meet safety goals and promote a safe work environment by following company safety procedures, holding daily toolbox safety talks, conducting weekly walkthrough inspections, investigating and reporting safety incidents, and maintaining Kelmar documentation requirements.
- Attend facility safety meetings in person or via Microsoft Teams.
- Maintain personal development and complete assigned training.
- Perform additional responsibilities as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k)
- Paid holidays
- Paid parental leave
- Funeral leave
- Paid time off: prorated 80 hours of PTO
- Education assistance
- Voluntary supplemental insurance, accident, critical illness, and hospital indemnity insurance
- Legal assistance
- Identity and fraud protection
- Competitive pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
