Power Rental Service Supervisor

Altorfer•Addison, IL

11d

About The Position

The Power Rental Service Supervisor provides operational support and job coordination for the Power Rental Service team. The position leads daily activities of power rental technicians across Altorfer locations and supports technician productivity, rental fleet readiness, customer service, and safe work practices. It reports directly to the Regional Service Manager and works closely with the Power Rental Sales Manager, Administrative Supervisor, Rental Coordinators, Outside Rental Sales Representatives, and other Service Department staff. The role includes coordinating shop and field schedules, developing technicians, managing rental equipment maintenance and inventory, processing work orders and rental documentation, and implementing service software tools. The supervisor promotes quality service and continuous improvement, ensures compliance with safety and service processes, and travels regularly among power rental service locations. The position works in office and warehouse/shop environments, with periodic travel and flexibility to work varying schedules and hours. Weekday hours are listed as Monday through Friday, 6:30 a.m. to 3:30 p.m., with weekends and after-hours as needed.

Requirements

High school diploma required.
Five years of service repair or supervisory service operations experience required.
Ability to work in a fast-paced, multitasking environment.
Valid driver's license with a clean driving record: no more than two minor violations within the past three years and no major violations within the past five years. A Motor Vehicle Report will be performed on the final candidate.
Excellent written and oral communication skills.
Experience with Microsoft Outlook, Excel, and Word.
Ability to work varying schedules and hours.

Nice To Haves

Bachelor's degree in a related field preferred.
Previous Power Rental industry experience preferred.
Prior demonstrated supervisory experience preferred.
Proficiency with DBS (iRental), DSI, ACT, Sales Link, SIS, Power Net, and other business or Windows-based software applications preferred.

Responsibilities

Supervise daily activities of power rental technicians across all Altorfer locations, including shop schedules, field schedules, and special field or event projects.
Maintain technician productivity through training development, scheduling, and coordination with other Service Supervisors.
Complete annual performance reviews for assigned staff.
Manage rental equipment maintenance and fleet readiness; perform daily spot checks of the yard and rental-ready line and update equipment status in iRental.
Accommodate rental service requests and adjust technician schedules to meet or exceed customer expectations.
Manage and approve technician time in Service Link and ADP.
Communicate with customers, management, sales personnel, sales coordinators, suppliers, and technicians to support smooth shop operations and fleet readiness.
Ensure timely processing of rental contract documents, including check-in/check-out paperwork for prompt billing.
Document and communicate suspected customer damage or loss to the customer or Rental Sales Representative within 24 hours of discovery.
Open and invoice work orders by collecting required equipment information and monitoring repair progress.
Ensure adherence to quality service processes, including proper work order management and coding, technician entries, and SIMS entries.
Monitor warranty coverage on rental equipment and ensure warranty repairs comply with Caterpillar guidelines.
Ensure adherence to the Reman Core management process and policies.
Complete and maintain Caterpillar Telematics Monitoring installation on compatible rental units.
Travel regularly to power rental service locations, including East Peoria, Illinois; Cedar Rapids, Iowa; and Hammond, Indiana.
Manage rental inventory, including rental accessories, shop supplies, generator cables, and rental parts.
Implement process software tools, including ServiceLink, iRental, and CAT Inspect.
Cultivate high-quality service processes with a focus on continuous improvement.
Meet safety goals and promote a safe work environment by following company safety programs and procedures, holding daily toolbox talks, conducting weekly walk-through inspections, investigating and reporting safety incidents, and maintaining Kelmar documentation requirements.
Attend facility safety meetings in person or via Microsoft Teams.
Maintain personal development and complete assigned training.
Perform additional responsibilities as assigned.