Rental Service Supervisor

Warren CAT•Midland, TX

About The Position

The Rental Service Supervisor coordinates and oversees the daily activities of the Rental Service Department at the assigned location and provides leadership. The role establishes maintenance and repair standards for rental equipment, oversees fleet maintenance and repair workflows, supports customer service and equipment training, and directly supervises up to 15 employees. The position requires up to 10% travel and is considered safety sensitive.

Requirements

Associate’s degree or equivalent from a two-year college or technical school, and/or one to three years of related experience and/or training.
Specific brand training on fleet equipment.
Ability to teach mechanics how to maintain and repair equipment.
Strong administrative and relationship skills to coordinate repair tasks and document parts and labor costs.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Technical background in a related field.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Valid driver’s license and clean driving record.
Professionalism and diplomacy in handling emotional or ambiguous situations with clarity and self-control.
Ability to lift and/or move up to 50 pounds.
Availability to work normal first-shift hours, with flexibility for weekend, holiday, and evening work as required to complete jobs on time.
Knowledge of CAT DBS Database software, Internet software, order processing systems, Microsoft Excel, and Microsoft Office Word Processing software.
High tolerance for complex job tasks while experiencing numerous interruptions.

Nice To Haves

General computer literacy.

Responsibilities

Establish and maintain electronic or manual service records for all rental fleet equipment.
Set shop priorities for mechanics and equipment repairs to maximize fleet utilization and employee productivity.
Order and receive spare parts and maintain adequate inventory levels.
Allocate parts expenses and shop labor to machines through a work order system.
Review maintenance records and schedule recommended preventive maintenance intervals, such as 250-hour and 500-hour service.
Train mechanics and schedule manufacturers’ technical training to enhance individual team members’ skills.
Set up and maintain a supply of shop tools for service personnel.
Invoice customers for rental equipment damage upon approval of the Rental Manager.
Identify service shops that may be used for outsourced rental equipment repairs.
Handle customer service calls regarding equipment failures and take prompt, appropriate action.
Consult with the Rental Manager to decide whether to repair or exchange rental equipment at a job site.
Provide customer training on daily maintenance and safe equipment operation.
Notify the customer’s Rental Application Specialist before billing for damages.
Establish maintenance and repair standards for each piece of rental equipment.
Directly supervise up to 15 employees.