Rental Shop Supervisor

Massanutten Resort • McGaheysville, VA

2d

About The Position

The Rental Shop Supervisor supervises rental shop operations and monitors up to 20 staff members. The role works with the Rental Shop Manager to train new hires, schedule staff, maintain daily activities, and monitor progress. The supervisor monitors rental and repair shop activities when the manager is absent, documents guest and employee incidents, and reconciles the cash drawer at the beginning and/or end of a shift.

The position also involves renting mountain sports equipment, including skis, snowboards, boots, helmets, and bikes, depending on the season. Candidates need leadership, communication, customer service, and basic computer skills. The role requires working outdoors, handling cash, standing for extended periods, and consistently lifting 10 or more pounds throughout the shift. The schedule varies, may include evenings, weekends, and holidays as needed, and offers 16 to 40 hours per week. The position is seasonal and pays $15.00 per hour.

Requirements

• Must be at least 18 years old.
• Current rental binding certifications; training is provided.
• Leadership, communication, customer service, and basic computer skills.
• Ability to work outdoors, handle cash transactions, stand for extended periods, and consistently lift 10 or more pounds throughout the shift.

Nice To Haves

• Experience with ski and snowboard equipment.
• Previous supervisory experience, ideally supervising staff in a fast-moving environment.
• Strong commitment to customer service.

Responsibilities

• Supervise rental shop operations and monitor up to 20 staff members.
• Work with the Rental Shop Manager to train new hires, schedule staff, maintain daily activities, and monitor progress.
• Monitor rental and repair shop activities in the manager’s absence.
• Rent mountain sports equipment, including skis, snowboards, boots, helmets, and bikes, depending on the season.
• Uphold safety and customer service standards.
• Document guest and employee incidents.
• Reconcile the cash drawer at the beginning and/or end of a shift.
• Perform other duties as assigned by management.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed