Rental Supervisor

The Club at Quail Ridge • Boynton Beach, FL

4d

About The Position

The Rental Supervisor oversees the daily upkeep, cleanliness, and operations of the Kittiwake rental area and apartment units, ensuring that the property and accommodations consistently meet Quail Ridge standards. The role coordinates housekeeping, laundry, maintenance, inspections, inventory, and guest services while maintaining the professional appearance of the rental area. The Rental Supervisor works closely with the Rental Program Manager, outsourced service providers, and other Club departments to ensure units are properly maintained, guest-ready, and presented to high standards.

The position also supervises daily work activities, supports the Rental Program Manager, uses Chorum software for operational and administrative tasks, and maintains effective working relationships with external vendors. It may involve after-hours response to urgent guest needs and performing hands-on cleaning, maintenance, and unit-preparation tasks as needed.

Requirements

• High school diploma or equivalent required.
• Previous housekeeping experience required.
• Supervisor or management experience required.
• Computer experience required, including Word, Excel, and Outlook.
• Effective verbal and written communication skills.
• Sound leadership skills in balancing operational effectiveness.
• Strong customer service skills and ability to address guest needs.
• Ability to lift and carry up to 50 pounds, including supplies, linens, furniture, and housekeeping materials.
• Ability to perform physical tasks associated with inspecting, maintaining, and preparing rental units and common areas.
• Ability to operate a golf cart and/or utility vehicle to transport items and inspect units.

Nice To Haves

• Bachelor's degree preferred, with a preferred major in Hospitality Management.

Responsibilities

• Oversee the appearance, cleanliness, and upkeep of the Kittiwake rental area and apartment units.
• Conduct and document daily quality inspections of the rental area and apartment units.
• Perform check-out inspections and inventory apartment contents; report missing, damaged, or questionable items to the appropriate manager.
• Work with the Rental Program Manager and outsourced service providers to inspect units and address deficiencies.
• Ensure outsourced housekeeping staff report maintenance concerns, property damage, unusual activity, and other irregularities promptly.
• Identify and report concerns affecting the rental area's appearance or safety, including lighting, landscaping, roads, dumpster enclosures, and unfamiliar vehicles.
• Assist with summer and off-season home inspections in coordination with the Housekeeping Manager and Rental Program Manager.
• Coordinate daily rental operations and schedule weekly apartment cleanings with the housekeeping team.
• Supervise housekeeping staff and inspect completed units for cleanliness, presentation, and readiness for incoming guests.
• Identify cleaning deficiencies and coordinate corrective action.
• Monitor rental-unit supplies, linens, toiletries, and other inventory; restock items as needed.
• Coordinate weekly linen and laundry needs with the Laundry Department.
• Deliver towels, housekeeping items, and other requested supplies to rental units as needed.
• Strip dirty linens, clean units, and prepare units for readiness as required.
• Perform basic maintenance and upkeep, including changing light bulbs, tightening screws, moving furniture, clearing leaves from sidewalks, and assisting with power washing.
• Troubleshoot basic issues involving Yale electronic locks, Wi-Fi, Xfinity service, and cable boxes.
• Assess maintenance issues, determine whether they can be resolved directly or require another department or vendor, coordinate requests, and follow up on resolution.
• Report significant maintenance, safety, or property concerns to the Rental Program Manager or appropriate department.
• Interact professionally with members and guests and provide service consistent with Quail Ridge standards.
• Respond to guest inquiries, comments, and complaints; resolve routine concerns and escalate significant or unresolved matters to the Rental Program Manager.
• Respond to urgent guest needs, including after-hours issues, as required.
• Coordinate with Club departments to address concerns affecting guest accommodations and satisfaction.
• Assist with guest requests, including delivering supplies and resolving basic in-unit service issues.
• Recommend improvements to rental operations, property presentation, and guest services.
• Supervise daily work activities and coordinate assignments to support efficient rental operations.
• Work with the Rental Program Manager to oversee outsourced staff, monitor service quality, and maintain operational standards.
• Support the Rental Program Manager with daily operations and provide backup assistance as needed.
• Use Chorum software to support rental operations and complete related administrative tasks.
• Maintain effective working relationships with external vendors, including outsourced housekeeping providers.
• Operate a golf cart or utility vehicle as required and report safety concerns to Security and the immediate supervisor.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED