Rental Outside Sales Manager

Ryder Supply Chain Solutions•Leesport, PA

1d•$54,000 - $65,000

About The Position

The Outside Sales - Rental Manager is responsible for increasing rental margin and revenue through maximum vehicle utilization, operational cost control, and an aggressive marketing strategy that anticipates future customer needs. The role oversees outside sales, customer retention, fleet management, the daily cash log, and the marketing plan, while ensuring branch operational efficiency through hiring, training, supervising, and motivating employees. The goal is to grow market share, profits, and rental revenue. The manager covers the Northeast Pennsylvania territory and manages relationships across the Wilkes-Barre, Scranton, and Reading rental locations. Travel between branches is local and typically same-day, with no overnight travel required and a longest drive of approximately two hours. The position requires a valid driver's license and is not DOT regulated.

Requirements

Bachelor's degree in Business Administration or equivalent work experience in a similar or related industry.
At least five years of rental or sales experience.
At least three years of experience in the rental product line, including outside sales and rental-counter supervision.
At least two years of experience managing others.
Advanced proficiency in Microsoft Office.
Advanced understanding of marketplace conditions to maximize rental-fleet utilization.
Advanced knowledge of rental operations and asset management.
Valid driver's license and ability to travel locally among the Wilkes-Barre, Scranton, and Reading, Pennsylvania branches.
Strong verbal and written communication, listening, instruction-giving, and relationship-building skills.
Ability to build and manage effective teams, work independently and collaboratively, and operate proactively in a fast-paced environment.
Strong organization, time management, multitasking, attention to detail, and follow-up skills.
Ability to manage multiple priorities and projects, focus on results, and handle ambiguity.

Nice To Haves

A true, face-to-face outside sales background; phone or virtual sales experience alone is not preferred.
Logistics or transportation industry experience, including current or former Penske experience.

Responsibilities

Set appointments with prospective customers and conduct customer-retention visits.
Conduct customer reviews and surveys to assess customer satisfaction.
Address customer objections and communicate the value of rental products.
Develop fleet-planning information and recommendations for the Director of Rental.
Ensure rental contracts are completed properly and customers are placed in ready vehicles.
Act as custodian of cash and rental assets/accounts receivable, and follow up on problems.
Analyze fleet management reports to identify problem vehicles.
Inspect vehicles for physical damage, close contracts, and extend contracts using the correct days and mileage.
Ensure vehicle maintenance and fleet appearance meet company standards.
Recruit and select new hires; provide ongoing guidance, communication, and training.
Conduct performance appraisals, identify individual strengths and weaknesses, and develop employees.
Coordinate and maintain accurate, current information in the company's marketing database.
Maintain and expand relationships with existing customers.
Maximize rate opportunities in the marketplace.
Provide rental-counter training and supervision.
Perform other duties as assigned.