Rental Operations Manager (NC)

JAMES RIVER EQUIPMENT VIRGINIA LLC•Charlotte, NC

18d•Onsite

About The Position

The Rental Operations Manager owns the day-to-day execution of rental operations across James River Equipment’s footprint, with a focus on its North Carolina locations. Reporting to the Rental Director, the manager keeps the fleet available, rent-ready, and appropriately located, and ensures rental operations are conducted consistently across branches. Leadership sets fleet strategy, capital plans, and vendor programs; this role implements that direction through daily branch-level operations.

Requirements

Five or more years of experience in equipment rental operations.
At least two years leading or coordinating teams across multiple locations.
Working knowledge of rental fleet management, including utilization, transfers, make-ready, inspections, and damage recovery.
Experience with rental management software.
Ability to write and enforce standard procedures and hold others accountable for results.
Comfort working with data, including tracking KPIs, auditing records, and preparing clear reports and recommendations.
Strong verbal and written communication, organizational, and problem-solving skills.
Valid driver’s license, ability to be insured under the company policy, and ability to travel regularly between branches.
Friendly team player with an outstanding work ethic, willingness to continue learning and growing, and interest in contributing to a positive work environment.

Nice To Haves

Experience with Integrated Rental (IR).
Knowledge of John Deere and/or competitive construction and rental equipment.

Responsibilities

Monitor fleet availability across locations and direct inter-branch transfers to meet customer demand.
Partner with service to track and improve rent-ready turnaround and repair priorities.
Enforce check-in and check-out inspection standards and oversee damage and loss recovery.
Implement standard rental procedures and SOPs at every branch, and conduct regular branch visits and audits.
Drive billing accuracy and resolve escalated customer and operational issues.
Serve as lead user and trainer for the Integrated Rental system, maintaining accurate fleet and contract data.
Track branch KPIs and deliver a monthly operations summary to the Rental Director.
Coach and develop rental coordinators and counter staff across the region.

Benefits

Extended health, dental, and vision insurance starting on the first day of employment.
Health savings account options.
Flexible spending account options.
Disability and life insurance.
401(k) with employer match and profit share after 90 days of employment.
Annual tools and PPE allowance for technicians.
Paid time off and paid holidays.
Employee recognition rewards program.
Opportunity to attend a yearly cruise for top performers; available to non-management staff only.
Opportunities for leadership and professional growth.
Quarterly group outings and company events.