Rental Coordinator

EquipmentShare • Jackson, MS

4d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator at its rental facility in Jackson, Mississippi. The role supports customers throughout the equipment rental process and uses the company’s proprietary T3 technology platform to keep equipment information up to date and help customers get the right equipment at the right time. The position involves responding to inbound leads, developing customer relationships, supporting customer satisfaction, and contributing to sales growth and an improved rental experience.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours worked. Employment is contingent on passing a background check. Some roles require a drug test depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a genuine interest in solving customer problems.
• Ability and enthusiasm to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to the fast pace of a growing company and stay informed about EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the existing customer base.
• Educate customers about how EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain and nurture existing customer relationships to support satisfaction with EquipmentShare’s service and support.
• Keep customers informed about additional ways EquipmentShare can help improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop new sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED