About The Position

The Rental Coordinator supports customers, sales teams, and operations teams by coordinating project details such as delivery, service, and logistics for rental projects. The role works closely with operations management to coordinate and execute incoming projects in the local geography and help achieve local branch rental revenue goals. The incumbent is expected to align with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The position is based in a retail and office environment, with exposure to computer screens and conditions including noise, dust, grease, fumes, gases, heat, cold, and inclement weather. It involves extended stationary periods, occasional movement around the office, frequent communication, and regular use of standard office equipment. Travel of up to 10% may be expected. Supervisory responsibilities: none.

Requirements

  • At least three years of work-related skill, knowledge, or experience.
  • Valid driver’s license.
  • Knowledge of applicable accounting principles, budget preparation, and business acumen.
  • Demonstrated knowledge of the specialty rental industry.
  • Proficiency with Microsoft Office applications such as Word, Excel, and Outlook.
  • Ability to understand the implications of new information for current and future problem-solving and decision-making.
  • Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
  • Exceptional attention to detail.
  • Excellent communication and interpersonal skills for establishing working relationships across departments and organizational levels.
  • Strong organizational, multitasking, and time-management skills; ability to meet deadlines.
  • Ability to understand work-related written material and communicate effectively in writing for the audience’s needs.
  • Ability to perform mathematical computations quickly and accurately, including percentages, fractions, and the four basic operations.
  • Ability to work independently and as part of a team in a fast-paced, high-volume environment, with emphasis on accuracy and timeliness.
  • Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
  • Ability to listen to and understand information and ideas presented verbally.

Nice To Haves

  • Five or more years of work-related skill, knowledge, or experience.
  • High school diploma or equivalent with some college coursework, or an equivalent combination of education and experience.
  • Knowledge of Rental Man (Wynne).

Responsibilities

  • Coordinate rental projects, including rental quotations, reservations, contracts, delivery, and equipment or labor logistics.
  • Establish new rental and sales accounts as needed.
  • Support local branch operations with equipment service coordination.
  • Coordinate internal and external delivery trucks and manage customer expectations regarding delivery.
  • Make warm calls to lost or dormant accounts to retain business; distribute promotional literature and assist with sales and marketing initiatives to increase market share.
  • Formulate bids for new and existing jobs and projects.
  • Receive customer orders and serve as the customer contact point.
  • Generate a referral network to help increase the client base.
  • Assist in implementing, sustaining, and developing quality improvement processes focused on safety, financials, operations, and customer service.
  • Maintain records of sales and other business transactions.
  • Maintain regular and punctual attendance, work safely, and comply with applicable safety policies and company policies, procedures, and standards.
  • Perform other duties as assigned.
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