Energy Inside Rental Representative

Blanchard Machinery•West Columbia, SC

19h

About The Position

The Energy Inside Rental Representative drives rental revenue and builds strong customer relationships through proactive outreach, responsive service, and close collaboration with the outside sales team. As a primary customer contact, the representative strengthens trust, identifies rental opportunities, and supports the company’s long-term growth. The role also supports a high-performance work culture and promotes the company’s vision, mission, values, and safety culture. This position is primarily office-based, with some outdoor work in varying weather conditions. Travel is required for special projects and training, and the representative must be physically present at job sites as needed. Personal protective equipment must be worn when required.

Requirements

High school diploma required.
Strong sales and customer relationship skills, including the ability to build rapport quickly over the phone.
Excellent verbal, written, and interpersonal communication skills.
Professional, friendly, solutions-oriented approach and commitment to service excellence.
Effective time-management and organizational skills, with the ability to balance multiple priorities.
Ability to collaborate positively and professionally with employees, management, and customers at all levels.
Proficiency in Microsoft Office and ability to learn and navigate internal systems with training.
Strong problem-solving skills and creativity in identifying customer solutions.
Working knowledge of construction phases to advise customers on equipment applications.
Self-motivated, energetic, driven, and possesses a strong work ethic.
Ability to travel for special projects and training and be physically present at job sites as needed.
Ability to perform physical activities including standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting heavy objects.
Ability to see, read, and write to perform job responsibilities.

Nice To Haves

College degree.
Previous rental industry experience; relevant work experience and demonstrated knowledge may also be considered.

Responsibilities

Promote a positive work environment reflecting the company’s vision, mission, and values.
Perform job responsibilities safely and champion a culture of health and safety.
Engage new and existing customers through phone, email, online portals, text, and chat to identify rental opportunities, generate quotes, and close business.
Conduct outreach campaigns to re-engage dormant accounts and develop new customer relationships.
Build customer partnerships by understanding needs, recommending solutions, and promoting add-on equipment.
Collaborate with outside sales representatives to target accounts, develop proposals, and provide seamless service.
Participate in telemarketing campaigns as assigned.
Maintain accurate CRM records of customer interactions, opportunities, and follow-ups.
Prepare rental contracts, obtain required signatures, and ensure customer information is complete.
Provide customers with information about available equipment and services in the local market.
Gather delivery-condition details, such as dock heights and access limitations, and promptly notify customers of delivery issues or delays.
Support the Rental Operations Manager with reporting, analytics, and special projects intended to increase sales and equipment utilization.
Manage rental reservations and ensure scheduling and availability are accurate.
Update daily win/loss reports and monitor competitive pricing and market trends.
Follow company policies, procedures, and guidelines.
Attend department, branch, and safety meetings.
Remain flexible to work after hours and participate in an on-call rotation as needed to meet customer demands.
Perform other duties as assigned.