Energy Inside Rental Representative

Blanchard Machinery Company • West Columbia, SC

1d

About The Position

The Energy Inside Rental Representative drives rental revenue and builds strong customer relationships through proactive outreach, responsive service, and close collaboration with the outside sales team. As a primary customer contact, the representative works to build trust, maximize rental opportunities, and contribute to the company’s long-term growth.

The role is primarily office-based, with some outdoor work in varying weather conditions. Travel is required for special projects and training, and the representative must be physically present at job sites when needed. Personal protective equipment must be worn as required. The position involves regular computer use and physical activities including standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting heavy objects.

Requirements

• High school diploma required.
• Strong sales and customer relationship skills, including the ability to quickly build rapport over the phone.
• Excellent verbal, written, and interpersonal communication skills.
• Professional, friendly, solutions-oriented approach and commitment to service excellence.
• Effective time-management and organizational skills, including the ability to balance multiple priorities.
• Ability to collaborate positively and professionally with employees, management, and customers at all levels.
• Proficiency in Microsoft Office and ability to learn and navigate internal systems with training.
• Strong problem-solving skills and creativity in identifying customer solutions.
• Working knowledge of construction phases to advise customers on equipment applications.
• Self-motivated, energetic, driven, and strong work ethic.
• Ability to perform physical activities including standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting heavy objects.
• Ability to see, read, and write to perform job responsibilities.
• Ability to travel for special projects and training and be present at job sites as needed.
• Ability to work outdoors in varying weather conditions and wear required personal protective equipment.
• Flexibility to work after hours and participate in an on-call rotation as needed.

Nice To Haves

• College degree preferred.
• Previous rental industry experience preferred; relevant work experience and demonstrated knowledge may be considered.

Responsibilities

• Foster a positive work environment that reflects and promotes BMC’s vision, mission, and values.
• Perform job responsibilities safely and champion a culture of health and safety.
• Engage new and existing customers by phone, email, online portals, text, and chat to identify rental opportunities, generate quotes, and close business.
• Conduct outreach campaigns to re-engage dormant accounts and develop new customer relationships.
• Build customer partnerships by understanding needs, recommending solutions, and promoting add-on equipment.
• Collaborate with outside sales representatives to target accounts, develop proposals, and provide seamless service.
• Participate in assigned telemarketing campaigns to support business development.
• Maintain accurate CRM records of customer interactions, opportunities, and follow-ups.
• Prepare rental contracts, obtain required signatures, and ensure customer information is complete.
• Provide customers with information about equipment and services available in the local market.
• Gather delivery-condition details, such as dock heights and access limitations, and promptly inform customers of delivery issues or delays.
• Support the Rental Operations Manager with reporting, analytics, and special projects to increase sales and equipment utilization.
• Manage rental reservations and ensure accurate scheduling and availability.
• Update daily win/loss reports and monitor competitive pricing and market trends.
• Follow company policies, procedures, and guidelines.
• Attend department, branch, and safety meetings.
• Remain flexible to work after hours and participate in an on-call rotation as needed to meet customer demands.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• 401(k).
• Profit sharing.
• Generous paid time off.
• Paid holidays.
• Uniforms.
• CAT training and development.
• Friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED