Rental Coordinator - Tooling Solutions

EquipmentShare • Richmond, VA

5d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator for its rental facility in Richmond, Virginia. The role supports customers throughout the equipment rental process and helps expand and maintain customer relationships. Rental Coordinators use EquipmentShare’s proprietary T3 technology platform to access up-to-date machine information and help ensure customers receive the right equipment at the right time. The position is suited to someone who is customer-focused, adaptable, and interested in growing within a fast-paced, mission-driven company.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a commitment to solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to the fast pace of a growing company and stay continuously educated on EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the existing customer base.
• Educate customers on ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain existing customer relationships and support customer satisfaction by keeping customers informed about services that may improve their business.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.
• Stay informed about EquipmentShare products and services.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Monthly family dinner night, subject to restrictions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED