Rental Coordinator I

Western States Equipment•Lewiston, ID

About The Position

The Rental Coordinator I manages equipment rental requests and customer interactions, recommends rental solutions, negotiates rates and pricing, and coordinates equipment delivery, pickup, maintenance, and repairs. The role uses software for rental agreements, invoicing, equipment transfers, and other operating functions, and may use industrial and light construction rental equipment. The coordinator works independently with limited supervision, handles customer complaints professionally, and assists with safety initiatives. This is a safety-sensitive role.

Requirements

High school diploma or General Education Degree (GED).
At least 6 months of customer service experience.
Ability to speak, read, comprehend, and write in English.
Valid driver's license, acceptable driving record, and ability to obtain a Medical Card.
Knowledge and use of Microsoft computer products or comparable systems.
Knowledge of rental software or ability to learn it.
Written and verbal communication, planning, organizing, and interpersonal relationship-building skills.
Ability to set and manage priorities.
Self-starter able to work with minimal supervision.
Strong customer service experience.
Consistent attendance.
Ability to stand for long periods and to walk, sit, repeatedly climb stairs, reach (including above shoulder level), bend, stoop, push, pull, lean, and twist.
Ability to lift up to 45 pounds.

Responsibilities

Manage rental customer calls and walk-in inquiries for equipment requests.
Recommend rental solutions based on client needs and equipment availability.
Negotiate rental rates and pricing to achieve CRS’ desired market share and profitability, with limited supervision.
Dispatch delivery drivers to pick up and deliver equipment.
Coordinate preventive maintenance and repairs with the CRS shop lead.
Complete tasks independently with limited supervision or without an additional Rental Coordinator on site.
Use software programs for operating functions, including writing agreements, invoicing, and transferring equipment.
Use industrial and light construction rental equipment as required.
Manage customer complaints and resolutions professionally.
Assist with safety-related initiatives and leadership efforts.
Perform other duties as assigned.
Uphold applicable safety policies, procedures, standards, PPE expectations, and stop-work authority.
Follow customer care commitments by conveying warmth and empathy, actively listening, building trust, and expressing appreciation.