Rental Coordinator I

Western States Careers•Lewiston, ID

About The Position

The Rental Coordinator I manages rental customer inquiries and equipment requests, recommends rental solutions based on customer needs and equipment availability, and negotiates rental rates and pricing with limited supervision. The role coordinates equipment deliveries, preventive maintenance, and repairs; uses rental software for agreements, invoicing, and equipment transfers; and handles customer complaints professionally. The position also supports safety initiatives and may perform other assigned duties. This is a safety-sensitive role and requires consistent attendance, adherence to applicable safety policies and PPE expectations, and use of stop-work authority.

Requirements

High school diploma or GED required.
At least 6 months of customer service experience required.
Strong customer service experience.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Valid driver's license and acceptable driving record.
Ability to obtain a Medical Card.
Knowledge and use of Microsoft computer products or comparable systems.
Knowledge of, or ability to learn, rental software.
Written and verbal communication, planning, organizing, and interpersonal relationship-building skills.
Ability to set and manage priorities.
Self-starter able to work with minimal supervision.
Consistent attendance.
Ability to stand for long periods; walk, sit, climb stairs repetitively, reach (including above shoulder level), bend repetitively, stoop, push, pull, lean, and twist.
Ability to lift up to 45 pounds.

Responsibilities

Manage rental customer calls and walk-in inquiries for equipment requests.
Recommend rental solutions based on customer needs and equipment availability.
Negotiate rental rates and pricing to support desired market share and profitability, with limited supervision.
Dispatch delivery drivers to pick up and deliver equipment.
Coordinate preventive maintenance and repairs with the CRS shop lead.
Complete tasks independently with limited supervision or additional Rental Coordinator on site.
Use software programs for operating functions, including writing agreements, invoicing, and transferring equipment.
Use industrial and light construction rental equipment as required.
Manage customer complaints and resolutions professionally.
Assist with overseeing safety-related initiatives and leadership efforts.
Perform other duties as assigned.
Adhere to applicable safety policies, procedures, standards, and PPE expectations; exercise stop-work authority as appropriate.