Rental Coordinator, Events Transportation

Quixote Studios•Los Angeles, CA

39d•$19 - $25

About The Position

Quixote is a leading provider of production services for the entertainment industry, renting production trailers, trucks, lighting and grip, and other equipment to support a wide range of productions including long-form television and feature film, as well as high-end photo shoots and commercials. The Rental Coordinator, Events Transportation is responsible for assisting the Events Rental and Operations teams with administrative duties, as well as building and maintaining internal and external client relationships. This role will lead communication to other departments to ensure clients’ expectations are surpassed. The ideal candidate will demonstrate strong initiative, organization, and problem-solving skills in an environment that demands exceptional performance.

Requirements

2+ years’ experience in an administrative / customer service role or related role.
Excellent computer skills and ability to quickly learn different computer programs and software (Employee will be trained on Manager Plus and Fleet Master).
Proven ability to handle multiple tasks and deadlines at one time and work with a fluctuating and dynamic schedule and with little advance notice.
Highly organized, efficient, and attentive to detail, with excellent follow-up skills.
Refined verbal and written communication skills.
Strong attention to detail and accuracy when reviewing orders, billing, invoices, and supporting documentation.

Nice To Haves

Entertainment industry experience preferred.

Responsibilities

Obtain all pertinent information from the client regarding their rental needs and present the information to the Events Rental Team to complete the rental process.
Set-up new accounts, obtain insurance certificates, scan, and file all digital documents in the appropriate database, manage contracts and related paperwork for all outgoing units, and print and distribute reports daily and as necessary, maintain confidential files, and manage internal roster and contact list.
Maintain complete knowledge of all Company products and services.
Maintain excellent customer service to maximize/generate sales revenue.
Plan, direct, and coordinate the actual distribution or movement of the Company products and services to customers.
Answer customer inquiries and resolve their issues/concerns.
Prepare quotes and invoices in a timely manner for customers.
Review and process billing for each order, ensuring invoices reflect the correct total amounts, including repair orders, additional rental days, additional technician hours, and any other applicable charges, fees, adjustments, or services.
Review operational records and orders (Client Paperwork, Equipment/Supplies, Driver's information, etc.) prior to the end of day, to ensure 100% accuracy in customer requests/orders and billing.
All other duties as assigned.