FT Rental Agent - Kissimmee, FL

CRUISE AMERICA INC•Marydia, FL

6d•Onsite

About The Position

The Rental Agent provides direct customer service at the rental counter and supports rental transactions, vehicle preparation, reservation bookings, and office operations. The role aims to deliver high-quality customer service, book reservations, and recommend relevant add-ons and travel packages. It also helps ensure customers receive a clean, operational motorhome and a pleasant rental experience. The position is based at the ORL Office in Kissimmee, Florida, and reports to the Hub Manager. It is a non-exempt role with no supervisory responsibilities.

Requirements

High school diploma or equivalent required.
Good written and oral English communication skills.
Ability to perform the essential duties satisfactorily.
Ability to regularly stand, climb, stoop, kneel, walk, reach, handle objects, type, talk, and hear.
Ability to regularly lift or move up to 25 pounds and occasionally lift or move up to 40 pounds.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Professional appearance, good personal grooming, and adherence to company protocol.
Ability to commit to long hours when necessary to reach goals, potentially including weekends.

Responsibilities

Greet and assist customers.
Inspect RVs on the departure line for cleanliness, tires, safety issues, fluids, and required supplies.
Process RV rental contracts, check-ins, check-outs, and exchanges.
Provide vehicle familiarization tours and answer customer questions.
Answer incoming calls from the general public and assist walk-in customers.
Book vehicle reservations for future pickup.
Cross-sell appropriate additional packages to new and current customers.
Clean and detail vehicle interiors and exteriors as needed.
Dump waste from vehicles as needed.
Add propane to vehicles as needed.
Move vehicles on the lot when needed.
Perform office and clerical duties, including printing and filing departure and arrival reports.
Maintain a neat, organized work area with sufficient supplies.
Perform other duties as assigned.