Rental Agent

Indie Campers • Salt Lake, UT

3d

About The Position

The Rental Agent is a hands-on, customer-centric role combining rental operations, customer service, RV sales demonstrations, and follow-up sales management. The role conducts customer-facing rental activities and presents RVs to prospective buyers, helping convert leads into sales. It ensures vehicles and customer interactions meet Indie Campers’ standards across the rental and sales experience.

Requirements

• 1–3 years of experience in customer service, sales, hospitality, rental, or automotive environments.
• Strong communication and customer engagement skills.
• Ability to understand and explain technical RV or vehicle systems.
• Hands-on, adaptable, and solution-oriented approach under pressure.
• Proficiency using rental systems.
• Organized, detail-focused, and proactive in managing leads or customers.
• Valid driving license required.
• Able to stand, walk, and move around the depot for extended periods.
• Able to lift or carry light to moderate items weighing 10–15 kg.
• Comfortable working outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak-season schedules.
• Able to interact calmly and professionally with customers in different emotional states.

Nice To Haves

• Proficiency using CRM tools.
• Proficiency using digital sales software.

Responsibilities

• Conduct rental check-ins and check-outs, provide customer briefings, and offer ongoing rental support.
• Handle customer service recovery and emergencies with empathy and professionalism.
• Prepare and conduct RV demonstrations, explaining features and specifications in light of customer needs.
• Ensure vehicle handovers are smooth and required documentation is complete.
• Track leads, demonstrations, and follow-ups in the CRM.
• Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting targets.
• Maintain knowledge of Indie Campers RV models and demonstrate basic vehicle systems, such as lighting and gas.
• Troubleshoot technical issues and escalate them as needed.
• Clean and prepare RVs before each road trip and maintain them in top condition.

Benefits

• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth opportunities across Rental, Sales, Operations, or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.
• Base pay of $17.50 per hour plus unlimited commissions.
• 11 days of paid time off per year.
• Medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed