Dolan Toyota Rental Agent

Dolan Auto Group•Reno, NV

1d•Onsite

About The Position

Dolan Auto Group is seeking a Rental Agent to help customers rent vehicles at its Toyota location in Reno, Nevada. The role provides customer assistance throughout the rental process, including explaining rental options, preparing agreements, coordinating vehicle pickup and return, and processing payments. The Rental Agent also inspects vehicles, monitors availability, maintains rental records, and coordinates with the Service Team to ensure vehicles are ready for rental. The position requires a high school diploma or equivalent, a valid driver’s license and acceptable driving record, and the ability to provide exemplary customer service in a fast-paced environment. Dolan Auto Group describes its workplace as dynamic, collaborative, and fast-paced, with opportunities for growth and advancement. The company states it has more than 550 local employees and has served the Reno-Tahoe community since 1982. After 90 days, full-time employees receive the listed benefits, including paid time off, employer-paid insurance coverage, a matched Christmas Club savings fund, employee pricing, training and tuition reimbursement, local business discounts, and a 401(k) retirement plan. Optional Allstate supplemental benefits are available at the employee’s expense.

Requirements

High school diploma or equivalent.
Valid driver’s license and an acceptable driving record.
At least 18 years of age.
Ability to multitask in a fast-paced work environment.
Strong organizational skills and attention to detail.
Strong communication skills.
Team-oriented approach and focus on exemplary customer service.
Ability to stand for extended periods and sit for prolonged periods.
Ability to perform consistent close visual work and frequent hand and finger movements due to computer use.
Ability to perform repetitive movements including squatting, twisting, kneeling, bending, stooping, fast-paced walking, and light jogging when necessary.
Ability to lift or move up to 50 pounds without assistance.
Ability to work with exposure to weather and potentially extreme temperatures.

Responsibilities

Greet and assist customers in a friendly and professional manner.
Explain rental options, rates, and vehicle features.
Respond to customer inquiries and concerns and provide accurate information.
Complete rental agreements accurately and efficiently while following company policies and procedures.
Inspect vehicles before and after rentals to ensure they are in proper condition.
Coordinate vehicle pickup and return schedules to meet customer needs.
Monitor rental vehicle availability.
Work with the Service Team to ensure vehicles are in good working condition and ready for rental.
Maintain organized and accurate customer information, contracts, and payment records.
Process payments and refunds using the company’s designated systems.
Follow legal and regulatory requirements related to rental services.
Educate customers about safe and responsible vehicle operation.

Benefits

Paid time off and vacation.
Employer-paid health insurance.
Employer-paid dental insurance.
Employer-paid vision insurance.
Employer-paid short-term disability insurance.
Employer-paid term life insurance.
Employer-matched Christmas Club savings fund.
Employee pricing on vehicle purchases, service, and parts.
Training, tuition, and certification reimbursement for job-specific training.
Employee discounts through select local businesses.
401(k) retirement plan.
Optional Allstate supplemental benefits at the employee’s expense, including additional dental, vision, short-term disability, accident, and cancer coverage.