Renewals Specialist - Public Sector - Splunk (Remote)

Cisco•Richardson, RI

2d•Remote

About The Position

The Renewals Specialist supports public-sector renewals for mid-market or regional accounts of moderate complexity. The role engages early and frequently with customers and partners, in coordination with the Renewals Manager, to address technology challenges, competitive risks, and customer needs—typically beginning six or more quarters before renewal. It builds relationships with customers and channel partners to understand business priorities and align renewal activity with the customer experience recurring-revenue strategy. The specialist applies product and technical knowledge across related Cisco products and services within a defined architecture. The role participates in customer discussions, adapts prepared messaging to customer context, helps identify adoption, competitive, and technical risks, prepares renewal quotes, and collaborates with internal stakeholders on pricing and terms. It coordinates assigned opportunities, supports renewal planning and execution, and contributes to scalable renewal processes using shared tools, automation, and AI-enabled systems. The specialist also shares product insights and process learnings with peers and recommends improvements based on recurring tasks and customer feedback. This position can be performed from any location within the United States. The application window is expected to close on November 26, 2026. The posted starting salary range for U.S. and/or Canada locations is $100,900 to $148,100, excluding incentive compensation, equity, and benefits; compensation varies by location and qualifications. Sales-plan employees may earn performance-based incentive pay. Benefits for eligible U.S. employees include medical, dental, and vision insurance, a 401(k) with Cisco matching contribution, paid parental leave, disability coverage, life insurance, and paid time away.

Requirements

At least 2 years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies.

Nice To Haves

Understanding of renewal processes, procedures, systems, and the broader concepts and principles of the renewals lifecycle.
Experience developing value propositions across different go-to-market channels and understanding of governance mechanisms that support successful execution.
Knowledge of software subscription, licensing, and support-service contracting models.
Ability to manage multiple priorities and issues while driving innovation and implementing improvements that increase efficiency, scalability, and business impact.
Experience in a sales environment involving direct customer engagement and collaboration within a channel sales model.
Ability to build and maintain strong relationships with internal stakeholders, external customers, and partners.
Program management experience and a track record of driving innovation, process improvements, and scalable solutions.
Ability to work independently and contribute effectively as part of a collaborative renewals team.
Knowledge of enterprise sales infrastructure, including Salesforce CRM/CPQ and renewals or recurring-revenue management platforms such as Gainsight or similar customer success management solutions.
Understanding of SaaS and/or enterprise sales business models, customer lifecycle metrics, recurring revenue streams, and drivers of retention and growth.
Adaptability within evolving processes, including following established procedures and proactively recommending appropriate improvements.

Responsibilities

Engage early and frequently with customers and partners, together with the Renewals Manager, to address technology challenges, competitive risks, and customer needs.
Build relationships with customers and channel partner teams to understand business priorities and align renewal activity with the customer experience recurring-revenue strategy.
Apply product and technical expertise across related products and services within a defined architecture to support renewal execution.
Participate in customer discussions to understand renewal needs and tailor messaging to business priorities using prepared materials.
Help identify adoption, competitive, and technical risks and contribute to resolution planning with cross-functional teams.
Prepare renewal quotes and collaborate with internal stakeholders to refine pricing and terms for successful closure.
Support resolution of moderately complex renewal components by matching known solutions to customer needs and suggesting renewal options based on product knowledge and guidance from senior team members.
Collaborate with account teams and use shared tools and processes to participate in scalable renewal motions.
Identify repetitive tasks and suggest automation or simplification opportunities to improve efficiency.
Share product-specific insights and renewal learnings with peers to improve consistency and process adherence.
Use software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
Surface customer-feedback gaps and suggest improvements to renewal outcomes.
Collaborate with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
Take ownership of assigned renewal opportunities, coordinate with internal stakeholders, and adapt plans based on feedback.
Share renewal insights and process learnings with peers to support consistent, high-quality execution.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
Floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
Four paid personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
80 hours of sick time off provided on hire date and each January 1st, with up to 80 unused hours carried forward
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for eligible non-sales employees, subject to Cisco policies
Performance-based incentive pay for employees on sales plans
Potential Cisco restricted stock unit grants, subject to eligibility and vesting conditions