Renewals Specialist - Public Sector - Splunk (Remote)
About The Position
The Renewals Specialist supports renewal execution for mid-market or regional accounts of moderate complexity. Working with the Renewals Manager, customers, partners, and internal teams, the role engages early—typically six or more quarters before renewal—to understand customer priorities, address technology and competitive risks, evaluate solutions, and align renewal activity with the CX recurring revenue strategy. The role applies product and technical knowledge across a defined architecture to support customer discussions, renewal planning, quoting, pricing and terms, and resolution of renewal issues. It uses shared tools, automation platforms, and AI-enabled systems to streamline workflows, contributes to scalable renewal processes, and shares product insights and process learnings with peers. The position collaborates with account teams, customer success, and operations, while taking ownership of assigned opportunities and adapting plans based on feedback.
Requirements
- At least 2 years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies.
Nice To Haves
- Understanding of renewal processes, procedures, systems, and the principles underlying the renewals lifecycle.
- Experience developing value propositions across go-to-market channels and understanding of the governance mechanisms that support execution.
- Knowledge of software subscription, licensing, and support-service contracting models.
- Ability to manage multiple priorities and issues while driving innovation and improvements in efficiency, scalability, and business impact.
- Experience in a sales environment involving direct customer engagement and channel sales collaboration.
- Ability to build and maintain strong relationships with internal stakeholders, external customers, and partners.
- Program management experience driving innovation, process improvements, and scalable solutions, with an ability to identify opportunities to improve efficiency and business outcomes.
- Ability to work independently and contribute effectively to a collaborative renewals team.
- Knowledge of enterprise sales infrastructure, including Salesforce CRM/CPQ and renewals or recurring-revenue management platforms such as Gainsight or similar customer success management solutions.
- Understanding of SaaS and/or enterprise sales models, including customer lifecycle metrics, recurring revenue streams, and retention and growth drivers.
- Adaptability in evolving processes, with the ability to follow established procedures and recommend improvements.
Responsibilities
- Engage early and frequently with customers and partners, alongside the Renewals Manager, to understand priorities, address technology challenges and competitive risks, and evaluate solutions.
- Build relationships with customer and channel partner teams and align renewal activity with business objectives and the CX recurring revenue strategy.
- Apply technical expertise across related products and services within a defined architecture to support renewal execution.
- Participate in customer discussions to understand renewal needs and tailor messaging to business priorities.
- Present Cisco differentiators using pre-developed materials adapted to customer context and outcomes.
- Help identify adoption, competitive, and technical risks and contribute to resolution planning with cross-functional teams.
- Prepare renewal quotes and collaborate with internal stakeholders to refine pricing and terms.
- Support resolution of moderately complex renewal components by aligning known solutions to customer needs.
- Suggest renewal options based on product knowledge and guidance from more senior team members.
- Support scalable renewal motions by collaborating with account teams and using shared tools and processes.
- Identify repetitive tasks and recommend opportunities for automation or simplification.
- Share product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
- Use software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
- Surface gaps based on customer feedback and suggest improvements to renewal outcomes.
- Collaborate with account teams, customer success, and operations to support renewal strategy and execution and clarify roles and responsibilities.
- Own assigned renewal opportunities, coordinate with internal stakeholders, and adapt plans based on feedback.
- Share renewal insights and process learnings with peers to support team consistency and execution quality.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Potential Cisco restricted stock unit grants, subject to continued employment and vesting terms
- 10 paid holidays per full calendar year
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Four paid personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- 80 hours of sick time off, with carryover of up to 80 unused hours
- Additional paid time away may be requested for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Sales-plan performance-based incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
