Business Development Manager - Splunk Renewals (Remote)

Cisco•Seattle, WA

3d•Remote

About The Position

The Business Development Manager will manage day-to-day Splunk renewals business operations and own and coordinate key business activities, operational processes, and follow-through priorities to help the renewals business run efficiently and consistently. The role supports renewal performance and business outcomes by monitoring renewal pipeline, retention, attrition, and expansion performance; identifying risks and opportunities; and coordinating actions to improve recurring revenue results. The position leads cross-functional execution with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, remove execution barriers, and align teams on business priorities. It improves operational efficiency by identifying gaps, streamlining workflows, standardizing repeatable processes, and implementing automation and digital tools. The role also supports business planning and reporting through business reviews, performance reporting, dashboards, and actionable insights that provide visibility into renewals health and execution.

Requirements

At least 5 years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related field.
Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams.
Analytical, organizational, and problem-solving skills, including the ability to translate business data into actionable insights.
Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders.
Communication and stakeholder management skills, with the ability to influence outcomes across teams and leadership levels.

Nice To Haves

At least 5 years of experience supporting or managing enterprise SaaS renewals in a complex, matrixed organization.
Familiarity with renewal forecasting, pipeline management, retention metrics, attrition analysis, and expansion opportunities.
Experience with CRM, renewals management systems, business intelligence tools, and workflow automation.
Experience developing business reviews, operational dashboards, process documentation, and field enablement materials.
Ability to identify operational gaps, independently drive resolution, and manage multiple competing priorities.
Experience leveraging AI and automation tools to improve business insights, streamline workflows, and increase operational efficiency.

Responsibilities

Manage day-to-day renewals business operations and coordinate key business activities, operational processes, and follow-through priorities.
Monitor renewal pipeline, retention, attrition, and expansion performance; identify risks and opportunities; and coordinate actions to improve recurring revenue results.
Lead cross-functional execution with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, remove barriers, and align priorities.
Identify operational gaps, streamline workflows, standardize repeatable processes, and implement automation and digital tools to reduce manual effort and improve scalability.
Develop and maintain business reviews, performance reporting, dashboards, and actionable insights to inform decisions and maintain visibility into renewals health and execution.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays
Floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
Paid personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Sick time off
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for eligible non-sales employees
Performance-based incentive pay for employees on sales plans
Employees may be eligible for Cisco restricted stock unit grants