Renewals Program Manager - Splunk (Remote)

Cisco•Seattle, WA

3d•Remote

About The Position

The Renewals Program Manager leads strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco. The role translates business strategy into actionable program roadmaps and aligns cross-functional teams around shared priorities, measurable outcomes, and scalable execution. The position uses data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and support strategic decision-making. It establishes program governance, performance metrics, and accountability frameworks to increase visibility, manage dependencies, and mitigate risks across complex initiatives. The role partners with senior leaders and cross-functional stakeholders to streamline renewals operations, integrate processes, and deliver continuous improvements that enhance business performance and customer outcomes.

Requirements

At least 5 years of related experience.

Nice To Haves

Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
Analytical skills and experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.
Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
Experience with CRM, sales operations, and renewals tools such as Salesforce, Clari, or similar platforms.
PMP, CPMAI, and Lean Six Sigma certifications.

Responsibilities

Lead strategic and operational programs to advance renewals performance, recurring revenue growth, and customer retention across Splunk and Cisco.
Translate business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution.
Use data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and inform strategic decisions.
Establish program governance, performance metrics, and accountability frameworks to drive visibility, manage dependencies, and mitigate risks across complex initiatives.
Partner with senior leaders and cross-functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays
Floating holiday for non-exempt employees
Paid day off for employee's birthday
Paid year-end holiday shutdown
Paid personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Sick time off
Additional paid time away may be requested for critical or emergency issues for family members
Optional paid volunteer days
Annual bonuses for eligible non-sales roles
Potential grants of Cisco restricted stock units, subject to eligibility and vesting conditions