Business Development Manager - Splunk Renewals (Remote)

Cisco•Seattle, WA

5d•$143,600 - $238,300•Remote

About The Position

Cisco is hiring a Business Development Manager to support Splunk renewals. The role manages day-to-day renewals business operations and coordinates key business activities, operational processes, and follow-through priorities to help the renewals business run efficiently and consistently. It supports renewal performance by monitoring pipeline, retention, attrition, and expansion; identifying risks and opportunities; and coordinating actions to improve recurring revenue results. The position also works across Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues and align teams on priorities. It improves operational efficiency through process improvements, workflow standardization, automation, and digital tools, and supports business planning and reporting through reviews, dashboards, performance reporting, and actionable insights.

Requirements

At least 5 years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related field.
Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams.
Analytical, organizational, and problem-solving skills, including the ability to translate business data into actionable insights.
Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders.
Communication and stakeholder management skills, with the ability to influence outcomes across teams and leadership levels.

Nice To Haves

At least 5 years of experience supporting or managing enterprise SaaS renewals in a complex, matrixed organization.
Familiarity with renewal forecasting, pipeline management, retention metrics, attrition analysis, and expansion opportunities.
Experience with CRM, renewals management systems, business intelligence tools, and workflow automation.
Experience developing business reviews, operational dashboards, process documentation, and field enablement materials.
Ability to identify operational gaps, independently drive resolution, and manage multiple competing priorities.
Experience leveraging AI and automation tools to improve business insights, streamline workflows, and increase operational efficiency.

Responsibilities

Manage day-to-day renewals business operations and coordinate key business activities, processes, and follow-through priorities.
Monitor renewal pipeline, retention, attrition, and expansion performance; identify risks and opportunities; and coordinate actions to improve recurring revenue results.
Lead cross-functional execution with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, remove barriers, and align priorities.
Identify process gaps, streamline workflows, standardize repeatable processes, and implement automation and digital tools to improve efficiency and scalability.
Develop and maintain business reviews, performance reporting, dashboards, and actionable insights for planning and visibility into renewals health and execution.

Benefits

Medical, dental, and vision insurance (U.S. employees, subject to plan eligibility).
401(k) plan with Cisco matching contribution (U.S. employees, subject to plan eligibility).
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Paid holidays and, for non-exempt employees, a floating holiday.
Employee birthday day off, year-end holiday shutdown, and paid personal wellness days.
Paid vacation or a flexible vacation time off program, depending on employee classification.
Paid sick time.
Additional paid time away may be requested for critical or emergency family issues.
Optional paid volunteer time.
Annual bonuses may be available for non-sales roles, subject to Cisco policies.
Sales-plan employees may be eligible for performance-based incentive pay.
Eligible employees may receive Cisco restricted stock unit grants.