Renewals Program Manager - Splunk (Remote)
About The Position
The Renewals Program Manager leads strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco. The role translates business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution. It uses data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and support strategic decision-making. The manager establishes program governance, performance metrics, and accountability frameworks to improve visibility, manage dependencies, and mitigate risks across complex initiatives. The role also partners with senior leaders and cross-functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements that enhance business performance and customer outcomes.
Requirements
- 5+ years of related experience.
Nice To Haves
- Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
- Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
- Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
- Analytical skills and experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
- Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.
- Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
- Experience with CRM, sales operations, and renewals tools such as Salesforce, Clari, or similar platforms.
- PMP, CPMAI, and Lean Six Sigma certifications.
Responsibilities
- Lead strategic and operational programs to advance renewals performance, recurring revenue growth, and customer retention across Splunk and Cisco.
- Translate business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution.
- Use data, analytics, and AI-enabled insights to improve forecasting and identify renewal risks and opportunities.
- Optimize renewals processes and inform strategic decision-making.
- Establish program governance, performance metrics, and accountability frameworks.
- Manage visibility, dependencies, and risks across complex initiatives.
- Partner with senior leaders and cross-functional stakeholders to streamline renewals operations and enable process integration.
- Deliver continuous improvements that enhance business performance and customer outcomes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and floating holiday
- Birthday paid day off
- Paid year-end holiday shutdown
- Personal wellness paid days off
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for non-sales roles, subject to Cisco policies
- Performance-based incentive pay for employees on sales plans
- Potential Cisco restricted stock unit grants, subject to eligibility and vesting conditions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
