Renewals Specialist

Alpine IQ (AIQ)•Dallas, TX

1d•$90,000 - $120,000•Remote

About The Position

The Renewals Specialist owns the full renewal lifecycle for an assigned book of AIQ customers, from early outreach and risk identification through negotiation and signature. The role partners closely with Customer Success, Partnerships, Sales, and Finance, and contributes to shaping AIQ’s renewal approach as the team grows. The specialist is responsible for retaining and growing revenue, executing renewals reliably, identifying expansion opportunities, and developing renewal processes, templates, automation, and documentation. Success is measured by gross and net revenue retention, on-time renewal rate, expansion revenue, forecast accuracy, and timely, accurate renewal execution.

Requirements

3–5+ years of experience in a dedicated SaaS renewals role, such as Renewal Specialist or Renewals Manager, with direct ownership of a renewal book and retention targets.
Strong negotiation skills and a track record of closing renewals, pricing increases, and multi-year agreements while protecting revenue.
Proven experience mitigating churn, including identifying at-risk accounts early and turning them around.
Ability to build relationships across customer organizations and reach the decision makers responsible for renewals.
Experience managing a high volume of accounts and contracts with strong accuracy and attention to detail.
Hands-on experience using a CRM to manage pipeline and forecast renewals.
Clear, confident communication, including the ability to explain pricing and contract terms in plain language.
Solid understanding of SaaS subscription models and retention metrics, including GRR, NRR, and churn.

Nice To Haves

Renewals experience at a well-established, high-performing SaaS company with a mature renewal motion.
Experience with HubSpot.
Experience building or improving a renewal playbook or process from the ground up.
Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.

Responsibilities

Own renewals end to end for an assigned book of accounts, starting outreach 90–120 days before contract end, preparing quotes, and driving contracts to on-time signature.
Build relationships across customer organizations, including with decision makers and economic buyers.
Negotiate pricing adjustments, multi-year agreements, and renewal terms within approved guidelines, escalating when appropriate.
Identify renewal risks using customer data, usage trends, and stakeholder signals; develop and execute save plans to mitigate churn.
Maintain an accurate HubSpot pipeline weekly, including stages, close dates, and risk notes, and forecast renewals.
Identify upsell and expansion opportunities during the renewal window.
Coordinate with Finance and Billing to resolve invoicing, payment, and contract questions.
Track renewal rate, net and gross revenue retention, and churn reasons, and share insights with CS leadership.
Help develop AIQ’s renewal process through templates, automation, and documentation.
Execute timely outreach and prepare accurate quotes and contracts.