Renewals Specialist

SmartBear • Somerville, MA

14h

About The Position

As a Renewals Specialist at SmartBear, you will build trusted customer relationships and support renewals, retention, and long-term customer loyalty. You will help customers realize value from their software investments through adoption, consultation, and proactive engagement, while identifying opportunities for account growth that align customer needs with additional SmartBear solutions. The role involves partnering with internal teams to provide a consistent renewal experience and improve customer satisfaction, performance, and success.

Requirements

• 1–2 years of experience in a customer-facing role.
• Bachelor’s degree or equivalent practical experience.
• Customer-focused, service-oriented approach and ability to build trusted relationships across organizational levels.
• Strong written, verbal, presentation, and consultative communication skills, including the ability to engage customers remotely or onsite as needed.
• Analytical problem-solving skills and ability to collaborate with others while taking ownership of individual results.

Nice To Haves

• Experience in sales, account management, customer success, or software.

Responsibilities

• Proactively engage customers to understand their business priorities, align SmartBear solutions with their goals, and support timely renewals.
• Develop lasting customer relationships to improve retention and lifetime customer value.
• Encourage product adoption and license utilization by helping customers navigate onboarding and ongoing use.
• Identify customer needs and collaborate on relevant upsell and cross-sell opportunities across the SmartBear portfolio.
• Monitor customer product experiences and recommend actions to improve satisfaction, performance, and success.
• Partner with internal teams to address customer needs and support a consistent renewal experience.

Benefits

• Performance-based bonuses for eligible roles; this role’s total compensation may include commission.
• Benefits package supporting employee health and well-being.
• Flexible time off.
• Hybrid work options.
• Professional development opportunities.
• Birthday time off is encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level