Associate Renewals Specialist

NetDocuments

1d • $60,000 - $84,000

About The Position

NetDocuments is seeking a Renewal Specialist to join its growing Customer Success Renewals Department. Reporting to the Renewals Manager, the role is responsible for protecting recurring revenue, growing customer annual revenue, and delivering customer service that supports loyalty and satisfaction. The specialist owns a B2B renewal portfolio, works toward quarterly renewal quotas, forecasts portfolio performance, and manages renewals using Salesforce.com and related systems. The role requires working autonomously while collaborating with the Renewal Team and other departments. Preferred daily working hours are 8:00 a.m. to 5:00 p.m. Mountain Time.

Requirements

• At least 5 years of prior experience in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service.
• At least 3 years of prior experience with Salesforce.com or a similar CRM or pipeline management tool.
• Good numeracy skills, including intermediate or better familiarity with MS Excel.
• Attention to detail and moderate comfort working with numbers.
• Good written and verbal communication skills.
• Ability to multitask, solve problems, and adapt in a new and growing department.
• Comfort working autonomously while remaining an engaged and supportive teammate.

Nice To Haves

• Bachelor’s degree in business, marketing, or a related field.
• Experience reviewing and interpreting B2B customer SaaS software contracts.

Responsibilities

• Own a B2B renewal portfolio and maximize subscription and SaaS recurring revenue through accurate and timely renewals.
• Meet and exceed quarterly renewal quotas.
• Accurately forecast the renewal portfolio and explain forecasts to the manager.
• Use Salesforce.com and other systems to build quotes, capture customer details, reprice, upsell and cross-sell, manage renewals, and generate leads.
• Establish cyclical renewal relationships with customers.
• Educate customers about NetDocuments products, pricing, contract terms, and renewal-related topics.
• Provide customer service that supports customer loyalty and satisfaction.
• Work autonomously while contributing as an engaged and supportive member of the Renewal Team and Customer Success department.

Benefits

• Company covers 90% of healthcare premiums.
• Company HSA contribution.
• 401(k) match at 4% with no vesting period.
• Potential for merit increases twice a year.
• Flexible time off, typically 3 to 4 weeks a year, in addition to 9 paid holidays.
• Access to leadership, mentorship, and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed