Renewals Specialist

NetDocuments

1d•$70,000 - $96,000

About The Position

NetDocuments is seeking a Renewal Specialist for its Customer Success Renewals Department. The role manages a business-to-business renewal portfolio to protect recurring revenue, grow customer annual revenue, and deliver customer service that supports loyalty and satisfaction. The position reports to the Renewals Manager and calls for someone who can work autonomously while collaborating with the Renewal Team and colleagues across departments. The preferred daily working hours are 8:00 a.m. to 5:00 p.m. Mountain Time. The role includes managing subscription and SaaS renewals, forecasting portfolio results, working with customers on renewal-related matters, and coordinating with internal teams. The annual compensation range is $70,000–$80,000 plus 20% variable compensation.

Requirements

At least 8 years of experience in SaaS renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service.
At least 5 years of experience with Salesforce.com or a similar CRM or pipeline management tool.
Strong numeracy skills and understanding of finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures.
High attention to detail, particularly when working with numbers and reviewing and interpreting B2B customer SaaS software contracts.
Advanced multitasking and problem-solving skills in a complex, challenging, and evolving environment, with willingness to adapt.
Excellent written and verbal communication skills for communicating and presenting to customers, teammates, managers, and executives.
Ability to work autonomously while remaining an available, engaged, and supportive member of the Renewal Team and Customer Success department.
Ability to coordinate and provide direction with internal departments and lead internal and external calls.
A bachelor's degree in business, marketing, or a related field is preferred but not required.

Nice To Haves

Working knowledge of Gainsight.
A bachelor's degree in business, marketing, or a related field.

Responsibilities

Manage a B2B renewal portfolio and maximize subscription and SaaS recurring revenue by ensuring accurate, timely renewals.
Meet and exceed monthly, quarterly, and annual renewal quotas.
Accurately forecast the renewal portfolio and explain forecasts to the manager, Customer Success colleagues, and executives.
Use Salesforce.com and other systems to build quotes, capture customer details, reprice, upsell and cross-sell, manage renewals, and generate leads.
Establish ongoing renewal relationships with customers.
Educate customers about NetDocuments products, pricing, contract terms, and other renewal-related topics.
Partner with internal departments and teammates to achieve shared outcomes while managing competing priorities.
Coordinate and provide direction across internal departments and lead internal and external calls during the annual renewal cycle.