Renewals Specialist

Clinisys•Tucson, AZ

17h•$51,200 - $64,200

About The Position

The Renewals Specialist performs accounting and billing functions for maintenance and support services, including processing renewal invoices and quotes, maintaining billing information for new products according to project terms, and responding to internal and external customer questions about invoices, credit requests, and payments. The role supports the global renewals process by helping ensure customer service, license compliance, and timely, accurate initial-year and renewal billing and quoting. The position requires travel to a Clinisys office for the first day of employment. The office location may be Tucson, Arizona; Raleigh, North Carolina; or Carmel, Indiana. Work is performed in a normal office environment with minimal exposure to health or safety hazards. Travel may be required.

Requirements

Bachelor’s degree in business administration or a related discipline.
At least 2 years of experience in commercial billing or Accounts Receivable.
High level of attention to detail.
Strong organizational skills.
Excellent written and verbal communication skills.
Solid knowledge of billing practices.
Ability to read and interpret commercial contracts to ensure invoicing accuracy.
Flexible team player with an emphasis on customer service.
Ability to interact effectively with all levels and departments within the company and with clients.
Excellent critical-thinking skills.

Nice To Haves

Experience in the Software as a Service business.
Healthcare or related industry experience.

Responsibilities

Assist with renewing customer maintenance and support contracts.
Issue monthly maintenance renewal invoices, taking software maintenance contracts and client purchases into account.
Generate quotes for clients with upcoming maintenance renewals.
Update billing information for new and removed maintenance products to maintain system accuracy.
Evaluate client concerns, process credit requests according to company policy, and escalate complex issues as needed.
Contact customers proactively before and during renewals to facilitate procurement of purchase orders.
Provide clients with information about maintenance contracts to help close deals.
Collaborate with clients and internal departments to resolve issues and escalations related to maintenance and support agreements.
Deliver maintenance contract renewal information to clients accurately and on time, maintaining professionalism and precision.
Maintain accurate and current client asset records, license levels, and support contract data in company systems.
Follow company policies and procedures for client license asset management and compliance.
Perform additional duties and responsibilities as assigned.