Renewals Specialist

Trimble Inc.•Lake Oswego, OR

3d•$49,600 - $68,300•Onsite

About The Position

The Renewals Specialist owns the end-to-end customer renewal lifecycle, cultivating and securing account renewals while protecting and enhancing customer trust. The role contributes to financial success and customer satisfaction by optimizing retention and identifying renewal opportunities for growth across a global customer base. The specialist works with Customer Success, Sales, Product Management, Legal, and other internal teams to develop customer-specific strategies informed by data. The position also monitors at-risk accounts, resolves obstacles to timely renewal, meets renewal goals, and prepares activity and forecast reports. It requires strong customer-service, communication, analytical, project-management, and relationship-management skills, along with discretion when handling sensitive information. The role is based onsite in Westminster, Colorado, or Lake Oswego, Oregon, with 10–20% travel. The posted hiring salary range is $49,600–$68,300. The position is commission eligible and not bonus eligible. Trimble describes its work as focused on improving productivity, quality, safety, and sustainability, and highlights a collaborative, purpose-driven culture that encourages initiative and ownership.

Requirements

Associate’s degree, preferably in Finance, Accounting, or Business, plus one to three years of experience in customer support, service and/or management, accounts receivable, or equivalent experience.
Sales and/or customer-service experience.
Excellent written and verbal communication skills for interacting across functional groups and organizational levels.
Basic project-management skills or experience.
Ability to develop ongoing improvements and processes to enhance team performance.
Ability to interface with C-level executives and owners.
Hands-on experience using Salesforce CRM.
Strong interpersonal skills and ability to work in a team-oriented environment.
Project-management skills and ability to handle multiple projects simultaneously.
Accuracy and thoroughness in monitoring work quality.
Strong analytical and problem-solving skills.
Self-motivation, high energy, and enthusiasm.
Ability to handle confidential and sensitive information with discretion.

Nice To Haves

Background with sales processes, including quoting, billing, and contracts.
Bachelor’s degree in Finance, Accounting, or Business, preferably with an enterprise software company.
One to three years of experience working with software solutions for the construction industry.
Solid understanding of order processing and coordination with functional departments.
Demonstrated experience supporting a sales- or finance-oriented organization.
NetSuite experience.

Responsibilities

Cultivate, influence, and secure account renewals while protecting and enhancing customer trust.
Execute all phases of the renewal process, including account review, customer notification, quote creation, and renewal closure using win-win strategies.
Partner with Customer Success, Sales, Product Management, Legal, and other internal resources to develop customer-specific, data-informed renewal strategies.
Identify customer requirements early, uncover roadblocks, and communicate effectively to drive renewals to on-time closure.
Adopt new initiatives and programs proactively.
Monitor at-risk renewals and accounts and develop plans of action.
Meet or exceed quarterly and annual renewal goals.
Prepare activity and forecast reports as requested.
Provide timely, quality solutions to customer issues and maintain strong customer relationships.
Manage multiple projects, monitor work for accuracy and quality, present numerical data effectively, and solve problems analytically.
Handle confidential and sensitive information and records with discretion, diligence, and sound judgment.
Develop and work on resources for internal and external customers.
Identify ongoing improvements and processes that enhance team performance.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Time-off plans
Retirement plans
Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
Paid Parental Leave
Employee Stock Purchase Plan
Commission eligibility