Renewals Operations Specialist

Pyramid Consulting•Santa Clara, CA

1d•Onsite

About The Position

Pyramid Consulting, Inc. is hiring a Renewals Operations Specialist for a 06+ month contract opportunity with long-term potential. The position is onsite in Santa Clara, California, and pays $44–$45.77 per hour. The specialist supports renewal operations by reviewing transactions and quotations, building renewal opportunities and quotes in Salesforce CPQ, coordinating across teams, validating contract and customer information, and improving renewal data and processes. The role works with Sales, Account Management, Finance, and Renewals teams to help ensure accurate, compliant, and timely renewals.

Requirements

At least 2 years of experience in sales operations, sales support, or contract administration.
Hands-on Salesforce experience, including creating and building quotes using Salesforce CPQ.
Strong analytical skills and attention to detail when reviewing pricing, contracts, and customer data.
Proficiency in organizing, prioritizing, and managing high-volume transactions.
Strong written and verbal communication skills.
Excellent problem-solving, follow-up, and organizational skills.
Ability to work independently with minimal supervision.
Flexibility and adaptability in a dynamic, evolving business environment.
Ability to collaborate effectively with cross-functional teams.
Bachelor's degree.

Nice To Haves

Experience with subscription renewals, support contracts, or contract lifecycle management.
Experience with inventory or installed-base management.
Proficiency in Microsoft Excel and related productivity tools.
Experience supporting renewal sales teams and managing quotation workflows.

Responsibilities

Review and validate upgrade transactions and quotations prepared by Sales and Account Management teams.
Build and manage renewal opportunities and quotes in Salesforce CPQ.
Coordinate with Sales, Finance, and Renewals teams to align contract expiration dates and streamline renewals.
Verify pricing, contractual information, and customer account data for accuracy.
Respond to internal requests related to customer contracts and installed-base information.
Analyze and maintain data to improve renewal reporting and operational efficiency.
Identify potential roadblocks and provide clear updates to the Sales team to support on-time renewals.
Support consistent, efficient, and compliant renewal processes.
Assist with data quality initiatives, reporting improvements, and process optimization.