Renewals Specialist
About The Position
The Renewals Specialist builds trusted relationships with SmartBear customers to support renewals, retention, and long-term customer loyalty. The role helps customers realize value from their software investments through adoption, consultation, and proactive engagement, and identifies opportunities for account growth by aligning customer needs with additional SmartBear solutions. The specialist engages customers to understand business priorities, align SmartBear solutions with customer goals, and support timely renewals. The role also encourages product adoption and license utilization, monitors customer product experiences, recommends actions to improve customer success, and partners with internal teams to support a consistent renewal experience.
Requirements
- 1–2 years of experience in a customer-facing role.
- Bachelor’s degree or equivalent practical experience.
- A customer-focused, service-oriented approach and the ability to build trusted relationships across organizational levels.
- Strong written, verbal, presentation, and consultative communication skills, including the ability to engage customers remotely or onsite as needed.
- Analytical problem-solving skills and the ability to collaborate with others while taking ownership of individual results.
Nice To Haves
- Sales, account management, customer success, or software experience.
Responsibilities
- Engage customers proactively to understand business priorities, align SmartBear solutions with their goals, and support timely renewals.
- Develop lasting customer relationships that improve retention and lifetime customer value.
- Encourage product adoption and license utilization by helping customers navigate onboarding and ongoing use.
- Identify customer needs and collaborate on relevant upsell and cross-sell opportunities across the SmartBear portfolio.
- Monitor customer product experiences and recommend actions that improve satisfaction, performance, and success.
- Partner with internal teams to address customer needs and support a consistent renewal experience.
Benefits
- Employees are encouraged to take their birthdays off.
- Generous benefits package supporting health and well-being.
- Flexible time off.
- Hybrid work options.
- Professional development opportunities.
- Performance-based bonuses for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
