Renal / Rare Territory Account Specialist – Houston West

Novartis•Houston, TX

5d•Remote

About The Position

This field-based and remote Territory Account Specialist role supports key accounts in an assigned geography. The specialist serves as the primary point of contact for accounts and health care providers, builds relationships, identifies shared priorities, and connects customers with Novartis resources to help improve patient outcomes. The role balances demand generation with strategic account engagement and requires expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The position does not include relocation support, and visa sponsorship is not available. The employee must live within the territory or within a reasonable daily commuting distance of 50 miles from its border. The role is leveled according to experience and may be filled as an Associate, Territory, Senior, or Executive Territory Account Specialist. It requires travel across a broad geography, customer-facing work, and successful completion of initial training when applicable. Driving is an essential function, and the employee must have a fully valid and unrestricted driver’s license. The position is field-based and remote; travel may be by car and/or plane, and customer engagements may take place virtually or in person.

Requirements

Bachelor’s degree from a four-year college or university.
Experience within the last five years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from other complex sales environments are also considered.
Track record of consistent high performance and experience navigating and successfully selling to large accounts and key customers.
Analytical, self-starting approach to seeking, prioritizing, and applying relevant information to solve customer problems.
Ethical leadership and ability to foster ethical behavior and compliance with company policies and laws.
Residence within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% over a broad geography and drive and/or fly within the territory.
Valid, fully unrestricted driver’s license; driving is an essential function of the role.
For Territory Account Specialist level: 2 or more years of experience in a relevant sector or similarly complex sales role within the last five years.
For Senior Territory Account Specialist level: 5 or more years of experience in a relevant sector or similarly complex sales role within the last five years.
For Executive Territory Account Specialist level: 10 or more years of experience in a relevant sector or similarly complex sales role within the last five years.
Strong ability to collaborate and work cross-functionally in a matrix environment and communicate clinical product information for Territory, Senior, and Executive levels.
For Associate level, recently separated U.S. military candidates with 4 or more years of leadership service, or candidates with limited prior sales experience, are encouraged to apply.
Customer-facing employees must comply with customers’ credentialing guidelines, which may require COVID-19 vaccination, subject to applicable law and reasonable accommodation.

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on health care providers for a sophisticated product or reimbursement pathway.
For Associate level, preferred experience in the two-year Novartis Sales Internship Program or demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.
For Associate level, ability to collaborate, work cross-functionally in a matrix environment, and communicate product information effectively.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions that meet customer needs.
Develop a strategic territory plan aligned with shared priorities, using insights and tactics to drive product demand and support better patient outcomes.
Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful virtual or in-person customer engagements.
Facilitate planning sessions with key stakeholders to address complex challenges and collaborate across functions to meet customer needs with urgency.
Provide real-time access support and work with Patient Specialty Services (PSS) to ensure a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers virtually and face-to-face.
Complete required initial training, including home study, when applicable.