Remote Outbound Call Center Agent
About The Position
MDS Communications is hiring remote Call Center Representatives, referred to as Communication Specialists, to support telephone fundraising and donor communications for nonprofit and charitable clients. The company has partnered with nonprofits for more than 33 years and has over 400 employees across 18 states. It serves organizations including Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the American Red Cross, and several Christian ministries. MDS is registered in all 50 states and emphasizes legal and ethical compliance. Communication Specialists receive in-depth training and are assigned to one of four teams serving a group of MDS clients. During an eight-hour workday, agents call on behalf of four to eight clients using predictive dialing equipment, typically completing about 16–24 calls per hour with an average of 20–30 seconds between calls. They engage donors and prospective donors using client-approved scripts, seek financial gifts, and meet minimum fundraising and productivity metrics. MDS is a faith-based company rooted in Christian values. Employees are not required to share the company's beliefs, but are asked to respect them. MDS also describes itself as a recovery-friendly workplace and offers support to employees committed to sobriety.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record demonstrating long-term stability.
- A dedicated wired internet connection.
- A quiet at-home work area free from normal household interruptions.
- Basic computer skills.
- Commitment and enthusiasm for charitable and nonprofit causes.
- Willingness to learn.
- Persistence.
Responsibilities
- Complete in-depth training and work as part of one of four teams calling on behalf of MDS clients.
- Call donors and prospective donors for four to eight clients during an eight-hour workday using predictive dialing equipment.
- Communicate positively, engagingly, and enthusiastically using scripts approved by clients.
- Secure financial gifts from donors and prospective donors on behalf of clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- Hourly pay of $15–$16, depending on schedule.
- Participation in a performance bonus program; top performers consistently earn an additional $8–$10 or more per hour in bonuses.
- Paid break time.
- Health insurance eligibility after two months, with MDS paying 75% of base employee premiums.
- Paid time off.
- Opportunities to advance to management, Inbound Donor Services, or management of client donor portfolios.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
