Remote Member Support Advisor – Customer Service & Benefits

Globe Life AIL - Lisa Russel•Milwaukee, WI

3d•Remote

About The Position

AO is seeking motivated, people-focused professionals to join our growing team as Remote Member Support Advisors. In this role, you'll work virtually with working families, veterans, union members, and other eligible groups, helping them understand available supplemental benefits and financial protection options. This opportunity combines customer service, benefits education, relationship building, and enrollment support in a fully remote environment. Whether you're starting a new career or bringing experience from customer service, healthcare, hospitality, retail, education, administrative support, or sales, we provide the training, mentorship, and ongoing development needed to help you succeed. No prior insurance experience is required. AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families and organizations across North America. Our representatives work with members and families to help them understand supplemental life, accident, health, and financial protection options available to them. Since 2020, our organization has operated in a fully virtual environment, allowing representatives to serve clients from home while staying connected through online training, mentorship, technology, and team collaboration. Our culture emphasizes service, integrity, professional development, accountability, and long-term growth.

Requirements

Strong verbal and written communication skills
Excellent customer service and interpersonal abilities
Positive attitude and professional demeanor
Active listening and problem-solving skills
Self-motivation and personal accountability
Dependable work ethic
Strong organizational and time-management skills
Ability to work independently in a remote environment
Comfort communicating through Zoom and other virtual platforms
Integrity and attention to detail
Coachability and willingness to learn
Genuinely enjoy helping people and building relationships
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable working and communicating virtually
Be willing to complete required training and professional development

Nice To Haves

Experience in Customer Service
Member Services
Healthcare
Hospitality
Retail
Education
Administrative Support
Client Relations
Call Center Operations
Sales

Responsibilities

Meet virtually with members through Zoom and scheduled phone appointments
Answer questions regarding available benefits and coverage options
Explain benefit programs clearly and professionally
Help members understand options based on their individual needs
Assist with applications, enrollments, and required documentation
Provide ongoing customer service and follow-up support
Maintain accurate member records and documentation
Build lasting relationships through professionalism, integrity, and consistent communication
Participate in structured virtual onboarding and training
Attend ongoing coaching and professional development sessions
Learn industry products, systems, and best practices
Strengthen communication, customer service, and relationship-building skills
Collaborate with experienced team members and mentors
Develop skills that can lead to future leadership opportunities