Remote Member Relationship Advisor | Client Benefits & Support

Globe Life AIL - Lisa Russel•Colorado Springs, CO

18h•Remote

About The Position

AO is seeking motivated, service-oriented individuals to join our virtual team as Remote Member Relationship Advisors. In this role, you'll connect with members and working families who have requested information regarding available benefits, provide personalized guidance, and build long-term relationships through exceptional service. This opportunity is well suited for individuals with backgrounds in customer service, member services, healthcare, hospitality, retail, administrative support, client relations, or sales—as well as motivated career changers looking for a new professional path. No previous insurance experience is required. We provide structured training, mentorship, and ongoing professional development. AO – American Income Division has a long history of serving working families, including members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, our focus is helping individuals and families understand supplemental life, accident, and health insurance options designed to provide additional financial protection. Our organization has operated virtually since 2020, allowing representatives to serve clients remotely while receiving ongoing training, mentorship, technology, and leadership support.

Requirements

Be at least 18 years old
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Have reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be willing to participate in training and professional development
Be willing and able to obtain a state Life & Health Insurance License
Strong verbal and written communication skills
Excellent customer service and relationship-building abilities
Active listening skills
Positive, professional demeanor
Self-motivation and personal accountability
Strong organization and time management
Attention to detail and consistent follow-through
Problem-solving and critical-thinking abilities
Comfort working independently from home
Ability to collaborate with a virtual team
Integrity and professionalism
Coachability and willingness to learn
Desire for long-term personal and professional growth

Nice To Haves

Experience in customer service
Member Services experience
Client Relations experience
Account Management experience
Healthcare experience
Hospitality experience
Retail experience
Banking or Financial Services experience
Administrative Support experience
Call Center Operations experience
Sales experience
Education experience

Responsibilities

Serve as a trusted resource for members throughout their benefits experience.
Meet with members virtually through Zoom and phone appointments.
Connect with individuals who have requested information regarding available benefits.
Build and maintain long-term relationships through professional, personalized service.
Answer questions regarding benefit programs and coverage options.
Explain available solutions clearly and accurately.
Assist members throughout the application and enrollment process.
Provide ongoing service and follow-up after enrollment.
Maintain accurate digital records and documentation.
Address questions and concerns professionally and efficiently.
Participate in structured virtual onboarding and training.
Attend ongoing coaching and mentorship sessions.
Develop communication, presentation, and relationship-management skills.
Learn industry products, systems, and best practices.
Collaborate with teammates in a fully remote environment.
Participate in leadership development opportunities.
Continue building skills that may lead to future advancement.