Remote Member Experience Specialist (Customer Service & Benefits Support)
About The Position
AO (American Income Division) is seeking motivated, service-oriented professionals to join their team as Remote Member Experience Specialists. This 100% remote role involves working directly with members to help them understand their supplemental benefits, providing outstanding service and ongoing support. The company offers comprehensive training, mentorship, and support, making prior insurance experience unnecessary. AO has been serving working families for over 70 years, providing supplemental life, accident, and health benefits. As part of Globe Life, AO is committed to helping families protect their financial future and creating rewarding career opportunities through mentorship, leadership development, and performance-based advancement. The organization has operated in a fully remote environment since 2020, utilizing technology for virtual collaboration and professional development.
Requirements
- Excellent communication and interpersonal skills
- Strong customer service and relationship-building abilities
- Positive attitude and professional demeanor
- Critical thinking and problem-solving skills
- Self-motivation and accountability
- Ability to work independently while collaborating remotely
- Coachability and a commitment to continuous learning
- Professionalism, integrity, and attention to detail
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain a reliable high-speed internet connection
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
Nice To Haves
- Customer Service experience
- Member Services experience
- Client Relations experience
- Healthcare experience
- Retail experience
- Hospitality experience
- Administrative Support experience
- Education experience
- Sales experience
- Call Center Operations experience
Responsibilities
- Meet with members virtually through Zoom and scheduled phone appointments
- Answer questions regarding available supplemental benefits and coverage options
- Explain benefit programs clearly and professionally
- Assist members with applications, enrollments, and policy updates
- Build long-term relationships through outstanding customer service
- Maintain accurate member records and follow-up communications
- Deliver a positive, professional experience during every interaction
- Participate in structured virtual training and mentorship
- Strengthen communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
- Collaborate with a supportive remote team
- Continue growing through coaching and professional development opportunities
Benefits
- 100% Remote Work
- Flexible scheduling after training
- No commuting
- Modern virtual work environment
- Healthy work-life balance
- Weekly Pay
- Performance Incentives
- Weekly performance-based compensation
- Performance bonuses
- Recognition programs
- Leadership advancement opportunities
- Comprehensive Training & Mentorship
- Structured onboarding
- Weekly virtual coaching
- One-on-one mentorship
- Ongoing professional development
- Leadership training opportunities
- Medical reimbursement program
- Company-supported life insurance
- Retirement planning resources
- Residual income opportunities
- Company-sponsored incentive trips
- Leadership conferences and networking events
- Performance recognition programs
- Industry-leading virtual technology and collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
