CRC Benefits - Benefits Support Specialist (Temp / Remote)

CRC Group•Remote - California, CA

1d•$22 - $23•Remote

About The Position

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. As a result of listening to our employees, CRC Benefits earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. The Benefits Support Specialist is the operational link between brokers and carriers for new and renewing group health and benefits cases. Working closely with Sales, New Business Analysts, and carrier partners, you will build censuses, run final quotes, install cases with carriers, and track cases from receipt through carrier approvals so brokers receive accurate, timely confirmation and no case falls through the cracks. This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

Requirements

A minimum of 2 years related administrative experience
Proficiency in Microsoft Office, especially Excel
Working knowledge of Salesforce
Good understanding of group insurance and carrier procedures
Knowledge of insurance sales submission requirements
Clear written and verbal communication with internal teams, agents, brokers, and carrier representatives
Strong attention to detail and ability to read, comprehend, and interpret enrollment, carrier, and other job-related documents
Strong organizational and follow-up skills; ability to manage multiple cases and deadlines simultaneously
Type a minimum of 30 words per minute
Develop and maintain good relationships at all levels within the company and with agents, brokers, and/or carrier representatives
Ability to build and maintain productive relationships at all levels and contribute to a positive team environment

Responsibilities

Monitors receipt of new and renewing cases
Handles logging all cases in/out of internal systems; including, but not limited to Salesforce
Handles data entry of new business and renewals in the carrier system
Confirms Agent/Agency appointments on new cases
Sends out any necessary appointments to Agent/Agency and follows up through completion
Follows up with carrier to obtain carrier approval and policy number; communication of approved policy to the broker
Assists in generation of carrier quotes
Handles COBRA
Maintains the standard operating procedures (SOPs) for censuses and installations
Supports special projects and performs other duties as assigned