Remote Member Success Advisor – Customer Service & Benefits

Globe Life AIL - Lisa Russel•Omaha, NE

3d•Remote

About The Position

AO is seeking motivated, service-oriented individuals to join our growing remote team as Remote Member Success Advisors. In this role, you'll connect virtually with members and their families who are seeking information about available supplemental benefits. You'll help answer questions, explain coverage options, assist with enrollment, and provide ongoing support. This opportunity is ideal for individuals looking for a long-term remote career with flexibility, professional development, performance-based earning potential, and opportunities to advance into leadership. Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, retail, hospitality, administrative support, or sales, we provide the training and mentorship needed to help you succeed. No prior insurance experience is required. AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families. Our representatives help members of labor unions, associations, credit unions, and other groups understand supplemental benefit and financial protection options available to them and their families. Since 2020, our organization has operated in a fully virtual environment, allowing representatives to serve members remotely while participating in online training, mentorship, professional development, and team collaboration. Our culture emphasizes service, integrity, accountability, professional growth, and leadership development.

Requirements

Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Active listening and problem-solving skills
Positive and professional demeanor
Self-motivation and personal accountability
Strong organizational and time-management skills
Ability to work independently in a remote environment
Comfort communicating through Zoom and other virtual platforms
Integrity and attention to detail
Coachability and willingness to learn
Genuine interest in helping individuals and families
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Have reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients virtually
Be willing to complete required training and professional development

Nice To Haves

Customer Service
Member Services
Client Relations
Call Center Support
Healthcare
Hospitality
Retail
Administrative Support
Account Management
Education
Sales

Responsibilities

Meet with members virtually through Zoom and scheduled phone appointments
Respond to questions regarding available benefits and coverage options
Explain products and benefit programs clearly and professionally
Help members understand options based on their individual needs
Assist with applications, enrollment, and required documentation
Provide follow-up support after enrollment
Review existing coverage and help members understand available options
Build positive, long-term relationships with members and their families
Deliver professional and personalized service during every interaction
Follow up with members regarding questions, updates, and service needs
Maintain accurate member records and documentation
Resolve concerns professionally and efficiently
Create a positive member experience from initial consultation through ongoing service
Participate in structured virtual training and onboarding
Attend ongoing coaching and professional development sessions
Develop communication, presentation, and relationship-building skills
Learn industry products, systems, and best practices
Collaborate with experienced leaders and team members
Develop skills that may lead to future leadership and management opportunities