Customer Success Advisor

NovaSync•,

18h•Onsite

About The Position

NovaSync is looking for a detail-oriented, client-focused Customer Success Advisor who bridges the gap between our sales team and our technical offerings. This role combines traditional account management with support for technical documentation and proposal development. You'll work closely with sales, product, and engineering teams to ensure clients receive clear, accurate, and compelling materials throughout the sales cycle and beyond. This is a great fit for someone who enjoys translating complex technical information into client-ready content while managing relationships and driving deals forward.

Requirements

Detail-oriented
Client-focused
Ability to bridge the gap between sales team and technical offerings
Combines traditional account management with support for technical documentation and proposal development
Works closely with sales, product, and engineering teams
Enjoys translating complex technical information into client-ready content
Manages relationships
Drives deals forward

Responsibilities

Serve as the primary point of contact for a portfolio of client accounts, building and maintaining strong, long-term relationships
Understand client needs, goals, and technical requirements to identify opportunities for growth and renewal
Coordinate with internal teams (sales, product, engineering, customer success) to ensure client satisfaction and timely delivery of commitments
Track account health, usage, and satisfaction, and proactively address issues or risks
Manage account-related administrative tasks, including contracts, renewals, and reporting
Lead efforts to ensure contract renewals and identify opportunities for module expansion
Support delivery of formal customer service requests and the assignment of appropriate NovaSync support resources.
Partner with the sales team to develop and customize proposals, RFP/RFI responses, and statements of work
Gather technical requirements from prospects and clients and translate them into proposal content
Coordinate input from technical, legal, and finance stakeholders to ensure proposals are accurate and complete
Support pricing, scoping, and solution design discussions with well-organized supporting materials
Assist in preparing sales presentations, pitch decks, and client-facing collateral
Track proposal timelines and ensure deadlines are met without sacrificing quality
Support, edit, and maintain technical documentation such as product specifications, solution briefs, implementation guides, and FAQs
Collaborate with subject matter experts (engineers, product managers) to accurately translate technical concepts into clear, client-friendly language
Ensure company documentation is consistent, up-to-date, and aligned with brand and messaging standards
Maintain a library of reusable content (templates, case studies, technical one-pagers) to streamline future proposals and client communications
Plan and coordinate timelines for proposal development, documentation projects, and client deliverables, ensuring milestones are met
Track project status across multiple accounts simultaneously, flagging risks or delays to stakeholders early
Facilitate kickoff, check-in, and review meetings with internal teams and clients to keep projects on track
Manage handoffs between sales, technical, and delivery teams to ensure smooth transitions from proposal to implementation
Maintain project documentation (timelines, status reports, action items) and keep stakeholders informed of progress
Identify process improvements to streamline recurring workflows (proposal creation, documentation updates, onboarding)